It’s important to know what’s being said on social media – positivity provides a perfect opportunity to go viral, while negativity needs to be handled urgently. Gnatta is perfect for tracking everything down and presenting it in one friendly interface. Minimal software skills required, so there’s minimal training – just plug your brand into Gnatta, let us set you up, and you’re ready to go.
Our software converts any noise about your brand into a universal Gnatta interaction. That’s Facebook, Twitter, e-mail, text, Trustpilot, and more. Your team won’t need separate training across channels – just a brief introduction to Gnatta.
Organise everyone into teams, assign interactions any which way you like, and track the handling without moving from your desk.
There’s opportunity in pro-activity to get positivity about your brand making waves around the social sphere – contact customers before they’ve thought to contact you to prevent a disaster, or help grow a trend into something powerful.
You can prioritise interactions based on any criteria you like, to make sure you’re handling the most important posts as carefully and efficiently as necessary.