Customer
Communication,
Done Better.
Gnatta means better customer service. We create tools that make your contact centre more efficient, and more effective.
Customer
Managing a customer service strategy isn’t easy.
But it could definitely be better. Ours is an industry that never stops changing; the goalposts keep moving. But, as a customer communication platform, we see it as our job to do the keeping up. That way, you get to focus on doing your job.
New
channels and
systems
New channels for customer service emerge every year and keeping up means constantly acquiring new software, training new teams, and adapting to new processes. You need a platform that will integrate with those channels and systems. Imagine a solution where each new channel slots in seamlessly with its predecessors.
Rising
customer
expectations
Customers expect conversations to be faster, more helpful and more informed than ever before. And it won’t stop here; the bar will keep moving with each retailer that meets and exceeds those expectations. Time-saving features, integrations, and automation are key to making sure you’re always as efficient as you can be.
Managing
performance
and cost
Balancing new channels, systems and changing customer expectations makes it incredibly easy for cost and performance to spiral. To combat that, you need accessible insights into the performance of your operation, and a wide range of tools to increase productivity and reduce your cost to serve.
A contact centre tool built by contact centre people.
We’re familiar with these problems because our roots are in customer service teams – it’s where we came from. Our solution has been specifically designed by people who experience the same problems you do, every day.
Managing Conversations
We believe in conversations, not tickets. That means you get to see all of your messages with a customer in one place. What's more, with widgets and integrations, there's an endless array of possibilities to create an 'all-in-one' experience for your agents.
Omnichannel SupportBusiness Insights
With an analytics platform built-in, real-time and historical data on your operation is at your fingertips. Access strategic, business-level insight on your customer service strategy; or dive deep into the interaction-level detail.
Get Started
Customisation
No customer service team is made equal to another. That's why Gnatta is highly configurable by nature. Use out-of-the-box setup options, or build your solution brick-by-brick with fully-fledged integrations and an experienced product team on hand to support.
Get StartedGnatta Reviews - What Our Happy Customers Say
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Introducing Gnatta Messenger
With our fully-featured webchat tool you can get customers the answers they need, quickly. Reduce checkout dropouts proactively, solve simple queries automatically and get high priority concerns to the right person at the right time.
Try our AI Assistant
Gnatta Plus Feature
Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators – not replace them. Summarise conversations to save time getting up to speed with previous messages, or compose a response in seconds.
Chatbots & quick replies
Now on more channels!
Before AI, there was the simple and yet effective rule-based chatbot. Designed to collect customer information and provide quick answers to simple questions, chatbots with quick reply systems are straightforward, powerful, and a critical component in a modern contact centre.
Why Gnatta?
The nuts and bolts. How Gnatta actually works. Let us show you how all those pieces fit together.
Pricing
Our pricing plans are competitive and flexible, from startup through to enterprise. Check them out here.
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