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Better Data for Better Decisions.

Use analytics to measure, understand, and improve your customer and your agent experience.

Turn Data into Insight.

Analytics can be daunting. Managing multiple chart types, system integrations, and reports means you need a tool that gives you what you need, when you need it.

Real Time Data


Keep Ahead of the Backlog

Share your realtime queue dashboard with your team leaders to ensure they’re always on top of their SLA’s.

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Keep Agents Productive

Combine agent channel capacity settings with a real time view of their work stack for maximum productivity at all times.

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Live Channel Monitoring

Get a full overview of your chat and telephony activity, whether keeping an eye on handle time or managing wrap status.

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Getting a Return on Your Data

Whether you use a visualisation tool like PowerBI, a CRM, or anything else; we make all data exportable to your existing software.

If you need further support, our product experts are on hand to help interpret the learnings to create real value added insight.

Using insight from Gnatta, clients have achieved:

£1.2m in efficiency savings

Reduction in average wait time by 200%

85% increase in first contact resolution

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
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Discover More With Gnatta.

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