Better Data for Better Decisions.

Use analytics to measure, understand, and improve your customer and your agent experience.

Turn Data into Insight.

Analytics can be daunting. Managing multiple chart types, system integrations, and reports means you need a tool that gives you what you need, when you need it.

Real Time Data

Keep Ahead of the Backlog

Share your realtime queue dashboard with your team leaders to ensure they’re always on top of their SLA’s.

Careers

Keep Agents Productive

Combine agent channel capacity settings with a real time view of their work stack for maximum productivity at all times.

Live Channel Monitoring

Get a full overview of your chat and telephony activity, whether keeping an eye on handle time or managing wrap status.

Getting a Return on Your Data

Whether you use a visualisation tool like PowerBI, a CRM, or anything else; we make all data exportable to your existing software.

If you need further support, our product experts are on hand to help interpret the learnings to create real value added insight.

Using insight from Gnatta, clients have achieved:

£1.2m in efficiency savings

Reduction in average wait time by 200%

85% increase in first contact resolution

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL
Hotel Chocolat We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay Doll Beauty
Modern Milkman Mosaic UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8

Discover More With Gnatta.

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