Use analytics to measure, understand, and improve your customer and your agent experience.
Analytics can be daunting. Managing multiple chart types, system integrations, and reports means you need a tool that gives you what you need, when you need it.
Get access to pre-built and customisable dashboards, giving you a real time overview of your contact centre.
From queue backlogs, through SLA adherence, to agent capacity, see everything you need to achieve optimum performance in a single place.
With full historic analytics, measure every data point that matters to identify how to make the biggest impact.
Gnatta also integrates with your third party data systems to work with your existing analytics capability.
Share your realtime queue dashboard with your team leaders to ensure they’re always on top of their SLA’s.
Combine agent channel capacity settings with a real time view of their work stack for maximum productivity at all times.
Get a full overview of your chat and telephony activity, whether keeping an eye on handle time or managing wrap status.
Whether you use a visualisation tool like PowerBI, a CRM, or anything else; we make all data exportable to your existing software.
If you need further support, our product experts are on hand to help interpret the learnings to create real value added insight.
Don’t take our word for it, book a session with a product expert today to see our analytics in action.
Get In Touch
