The Benefits of SaaS

What is SaaS? What are the benefits of SaaS? We answer these questions and bust myths about cloud-based customer service software.

With technology ever-evolving, it can be difficult for brands to keep up. Working with outdated processes and systems can have a detrimental effect on your service. And that often reflects badly on your customer care team, when it really isn’t their fault. So, you’re ready to make a change.

The first step in choosing the right comms platform is to pick between hosted software and cloud-based.

At Gnatta, everything we do is hosted in the cloud so, of course, we’re a little bit biased. But there are good reasons why we chose that method when we first started developing our software. This short blog will explain what “SaaS” means, the benefits of SaaS, and bust some of the myths around cloud-based software. Ready to dive in?

What is SaaS?

Software as a service (SaaS) is a way for software companies to deliver their product to their clients. Instead of a hard, on-site install, clients receive the service through the internet. The software – and subsequent updates – are often stored in the cloud and are available for use immediately.

SaaS software is often subscription-based and big-name brands such as Microsoft are making the move to this model simply because of all the benefits that come with it.

So, what are the benefits of SaaS?

1: The costs are low.

Since SaaS is cloud-based, all required IT to store and maintain the software lays with the provider, helping to lower the costs of hardware and maintenance. The cost is calculated across every customer, meaning you only pay a fraction of what you would pay for traditional software.

SaaS is also often subscription-based, rather than an upfront purchase fee, cutting down on price even more and giving you the option to stop whenever you want.

With Gnatta, we use a per-seat model for our higher tiers. This means that our clients only have to pay for the number of users they have online at any one time, instead of the usual need to pay for a license for every individual user.

2: Deployment is and upgrades are simple.

And, since the service is usually subscription-based, you’ll get all your updates as soon as they’re available, for no added cost. This is opposed to the traditional method of having to purchase a newer version of your current software. So, with SaaS, your company is always modernised and cutting-edge.

3: SaaS is versatile and flexible.

One of the true beauties of SaaS is its flexibility. You don’t need top-notch computer systems to receive SaaS products, since all of that is handled on the provider-end. SaaS is great for any kind of business, whether that be a tiny start-up or a huge enterprise.