With technology ever-evolving, it can be difficult for brands to keep up. Working with outdated processes and systems can have a detrimental effect on your service. And that often reflects badly on your customer care team, when it really isn’t their fault. So, you’re ready to make a change.
The first step in choosing the right comms platform is to pick between hosted software and cloud-based.
At Gnatta, everything we do is hosted in the cloud so, of course, we’re a little bit biased. But there are good reasons why we chose that method when we first started developing our software. This short blog will explain what “SaaS” means, the benefits of SaaS, and bust some of the myths around cloud-based software. Ready to dive in?
What is SaaS?
Software as a service (SaaS) is a way for software companies to deliver their product to their clients. Instead of a hard, on-site install, clients receive the service through the internet. The software – and subsequent updates – are often stored in the cloud and are available for use immediately.
SaaS software is often subscription-based and big-name brands such as Microsoft are making the move to this model simply because of all the benefits that come with it.