Easy messaging for agents and customers.
With our simple to set up messaging solution you can quickly help customers across your website, social media, and more.
Talk to your customers, wherever they are
Customers have moved on.
It’s no longer enough to put a button on your website and trust in a simple chat tool to provide excellent service.
Your technology needs to allow you to deliver the right answer, on time and in channel; across WhatsApp, Facebook Messenger, your website, and anywhere else your customers are speaking to you.
A Single Customer View
With Gnatta, every related customer contact is combined into a single interaction; whatever channel they use to get in touch with you.
Interactions
Easily Configured Quick Replies
It’s no use having automated replies if you can’t create them quickly and easily. As with everything in Gnatta, automation doesn’t require any code or IT help.
Automation
Intelligent Routing
However you manage your queries, our routing system will ensure every customer is answered by the right agent, at the right time.
RoutingWhat our happy customers say.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Trusted by top global brands.
