Two communication tools, two enterprise-level products, two pieces of software that on the surface do the same job. Let us peel back the layers to reveal how Gnatta compares to Salesforce, so that you can decide which software would work best for boosting your customer satisfaction and CRM.
We’re committed to keeping your data safe and your business going, 24/7, 365 days a year with 99.99% uptime. We’re a single sign-on enabled product, PCI compliant as a service provider, ISO 27001 accredited and we encrypt all data in transit and at rest. You’re in safe hands here.
We charge for the number of agents online – that means unlimited user accounts and only paying for what you need. Cover round the clock shifts at a fraction of the cost.
With our dedicated UK-based support, we’re available to you whenever you need us, whatever you need us for. Whether you’re looking for technical assistance or advice on our customer software – we’re always on hand.
At Gnatta, we’ve done away with the old ticket system and swapped it for interactions instead. Our interactions-based approach means our agents can get to work solving customer queries quicker and more efficiently than other customer software like Salesforce can.
Gnatta is fully customisable for your team – no IT code or expensive SI’s required. The result? Your agents can jump straight in and start seeing immediate results instead of spending lots of their valuable time getting to grips with the software.
Our unique single customer view provides real-time, customisable routing which ensures each customer query is queued, prioritised and assigned correctly. Our roots are firmly planted in customer care, so we made sure our product reflected this with the most effective customer routing compared to competitors like Salesforce.
Here at Gnatta, we’re proud of our growing reputation with global brands of all scales and sizes. We can go on all day about how good our customer software is, but we think it’s so much better to let our success stories speak for themselves.
From local businesses to start-ups to enterprises – just take a look at some of the reputable names we’ve worked alongside…
We’re honoured to measure up against such an established, successful giant in the field. So how do the features of Gnatta’s help desk software stack up against those offered by Salesforce? Here’s how our software compares…
| Features | Salesforce | Gnatta |
|---|---|---|
| Omnichannel | Available | Available |
| Annual Contract | Available | Available |
| Monthly Contract | Unavailable | Available |
| Built for Customer Care | Unavailable | Available |
| Profile Aggregation | Unavailable | Available |
| Highly Customisable | Unavailable | Available |
| On-Site Setup Support | Unavailable | Available |
| Real-Time Routing | Unavailable | Available |
| Bespoke Workflow Engine | Unavailable | Available |
| Pricing | £64pm | £75pm |
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Don’t just take our word for it, though, why not try us out? From our humble beginnings up north in customer care, we’re completely focussed on getting great results for both you and your customers.
Click below to book your free 30-day trial with our experts today and see for yourself why our interaction-based customer software is the best on the market compared to competitors like Salesforce.
Book a DemoWe know there are lots of options out there for customer helpdesk software.
So, what makes our capabilities and features unique compared to the other software giants like Freshdesk, Intercom, and Zendesk?
Dive into the links below to see how we do things differently.
We understand that every brand has unique requirements. Looking for Salesforce integration to create a well-rounded customer service journey? Click the links below to learn more about what we can do…
