Let’s get down to business.
We’re proud to measure up against such an established, successful giant in the field. Here’s how we compare at the feature level.
Two communication tools, two enterprise-level products, two pieces of software that on the surface do the same job. Let us peel back the layers to show you how we're different, so that you can make a decision about what your business needs most.
Gnatta was created by contact centre people, for contact centre people. It didn’t start in sales, it started in customer care. Every aspect of our product is built to cater for the exact problems and scenarios you face as a contact centre owner every single day.
Whilst we have a lot in common with Salesforce, the essential difference is accessible customisation. With Gnatta, you can independently create the ideal customer contact centre for your business – without developer intervention or big support costs. Our support team is on hand 24/7 to answer questions or take the reins if you’d prefer. The choice is yours.
We’re proud to measure up against such an established, successful giant in the field. Here’s how we compare at the feature level.
Features | Salesforce | Gnatta |
---|---|---|
Omnichannel | Available | Available |
Annual Contract | Available | Available |
Monthly Contract | Unavailable | Available |
Built for Customer Care | Unavailable | Available |
Profile Aggregation | Unavailable | Available |
Highly Customisable | Unavailable | Available |
On-Site Setup Support | Unavailable | Available |
Real-Time Routing | Unavailable | Available |
Bespoke Workflow Engine | Unavailable | Available |
Pricing | $79pm (approx. £57pm) | £55pm |
Being a proud Northern business, we believe the proof is in the pudding. With our interaction based approach which does away with tickets; we believe the best way to understand why you should use Gnatta is by trying it, completely free, for 30 days.
So let’s get going.
Get 30 Days FreeWe’re committed to keeping your data safe and your business going, 24/7, 365 days a year with 99.99% uptime. We’re a single sign-on enabled product, PCI compliant as a service provider, ISO 27001 accredited and we encrypt all data in transit and at rest. You’re in safe hands here.
Get In TouchGnatta is configurable end-to-end by you, the end user. However, we know there are times when it helps to rely on an external team to solve day-to-day challenges – that’s where our support team comes in. We can work with you to create a highly customised solution, with a variety of support plans available.
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Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.