Gnatta vs. Salesforce.

Two communication tools, two enterprise-level products, two pieces of software that on the surface do the same job. Let us peel back the layers to show you how we're different, so that you can make a decision about what your business needs most.

What makes us different?

Gnatta was created by contact centre people, for contact centre people. It didn’t start in sales, it started in customer care. Every aspect of our product is built to cater for the exact problems and scenarios you face as a contact centre owner every single day.

Whilst we have a lot in common with Salesforce, the essential difference is accessible customisation. With Gnatta, you can independently create the ideal customer contact centre for your business – without developer intervention or big support costs. Our support team is on hand 24/7 to answer questions or take the reins if you’d prefer. The choice is yours.

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL

Let’s get down to business.

We’re proud to measure up against such an established, successful giant in the field. Here’s how we compare at the feature level.

Features Salesforce Gnatta
Omnichannel Available Available
Annual Contract Available Available
Monthly Contract Unavailable Available
Built for Customer Care Unavailable Available
Profile Aggregation Unavailable Available
Highly Customisable Unavailable Available
On-Site Setup Support Unavailable Available
Real-Time Routing Unavailable Available
Bespoke Workflow Engine Unavailable Available
Pricing $79pm (approx. £57pm) £59pm

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

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