Gnatta
Menu
Home › Pricing › Gnatta: A Salesforce Alternative

Gnatta: A Salesforce Alternative

Two communication tools, two enterprise-level products, two pieces of software that on the surface do the same job. Let us peel back the layers to reveal how Gnatta compares to Salesforce, so that you can decide which software would work best for boosting your customer satisfaction and CRM.

Find out more about how Gnatta can enhance your comms or get started straight away with your Gnatta Free Trial.

Why Gnatta is the best Salesforce alternative

https://i0.wp.com/gnatta.com/wp-content/uploads/2022/05/Gnatta-Images-All-03.png?fit=2481%2C2481&ssl=1

Secure and Stable

We’re committed to keeping your data safe and your business going, 24/7, 365 days a year with 99.99% uptime. We’re a single sign-on enabled product, PCI compliant as a service provider, ISO 27001 accredited and we encrypt all data in transit and at rest. You’re in safe hands here.

https://i0.wp.com/gnatta.com/wp-content/uploads/2021/05/Automation-Cuts-Costs-Thumbnail.png?fit=500%2C350&ssl=1

Affordable Pricing

With Gnatta, you’ll save £24 each year when compared to Salesforce pricing. Plus, we offer the option to spread the cost with monthly or annual contracts available. As for Salesforce, it only provides annual pricing contracts.

https://i0.wp.com/gnatta.com/wp-content/uploads/2022/03/Picture-1.png?fit=451%2C316&ssl=1

24/7 UK-Based Support

With our dedicated UK-based support, we’re available to you whenever you need us, whatever you need us for. Whether you’re looking for technical assistance or advice on our customer software – we’re always on hand.

https://i0.wp.com/gnatta.com/wp-content/uploads/2021/08/480480.png?fit=480%2C480&ssl=1

Interactions, Not Tickets

At Gnatta, we’ve done away with the old ticket system and swapped it for interactions instead. Our interactions-based approach means our agents can get to work solving customer queries quicker and more efficiently than other customer software like Salesforce can.

https://i0.wp.com/gnatta.com/wp-content/uploads/2022/05/Self-configure-960x1054-copy.png?fit=945%2C1038&ssl=1

Fully Customisable

Gnatta is fully customisable for your team – no IT code or expensive SI’s required. The result? Your agents can jump straight in and start seeing immediate results instead of spending lots of their valuable time getting to grips with the software.

https://i0.wp.com/gnatta.com/wp-content/uploads/2022/06/Gnatta-Images-All-06.png?fit=2481%2C2481&ssl=1

Single Customer View

Our unique single customer view provides real-time, customisable routing which ensures each customer query is queued, prioritised and assigned correctly. Our roots are firmly planted in customer care, so we made sure our product reflected this with the most effective customer routing compared to competitors like Salesforce.

See all features

Here at Gnatta, we’re proud of our growing reputation with global brands of all scales and sizes. We can go on all day about how good our customer software is, but we think it’s so much better to let our success stories speak for themselves.

From local businesses to start-ups to enterprises – just take a look at some of the reputable names we’ve worked alongside…

Gnatta is Trusted by Top Global Brands

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL
Hotel Chocolat We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay Doll Beauty
Modern Milkman Mosaic UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8

Gnatta vs. Salesforce: A Comparison

We’re honoured to measure up against such an established, successful giant in the field. So how do the features of Gnatta’s help desk software stack up against those offered by Salesforce? Here’s how our software compares…

Features Salesforce Gnatta
Omnichannel Available Available
Annual Contract Available Available
Monthly Contract Unavailable Available
Built for Customer Care Unavailable Available
Profile Aggregation Unavailable Available
Highly Customisable Unavailable Available
On-Site Setup Support Unavailable Available
Real-Time Routing Unavailable Available
Bespoke Workflow Engine Unavailable Available
Pricing $79pm (approx. £57pm) £55pm

Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource
ecommerce header image

Get the Best Tool on the Market

Don’t just take our word for it, though, why not try us out? From our humble beginnings up north in customer care, we’re completely focussed on getting great results for both you and your customers.

Click below to book your free 30-day trial with our experts today and see for yourself why our interaction-based customer software is the best on the market compared to competitors like Salesforce.

Book a Demo

Compare Gnatta with Other Helpdesks

We know there are lots of options out there for customer helpdesk software.

So, what makes our capabilities and features unique compared to the other software giants like Freshdesk, Intercom, and Zendesk?

Dive into the links below to see how we do things differently.

https://i0.wp.com/gnatta.com/wp-content/uploads/2022/03/Gnatta-Vs-Competitors.png?fit=75%2C97&ssl=1

Gnatta vs Freshdesk

Freshdesk
https://i0.wp.com/gnatta.com/wp-content/uploads/2021/05/icon-5.png?fit=171%2C171&ssl=1

Gnatta vs Intercom

Intercom
https://gnatta.com/wp-content/uploads/2021/05/industry.svg

Gnatta vs Zendesk

Zendesk

Gnatta & Salesforce Integration

We understand that every brand has unique requirements. Looking for Salesforce integration to create a well-rounded customer service journey? Click the links below to learn more about what we can do…

https://i0.wp.com/gnatta.com/wp-content/uploads/2021/06/Cost.png?fit=500%2C500&ssl=1

Getapp

Getapp
https://i0.wp.com/gnatta.com/wp-content/uploads/2021/07/Asset-6.png?fit=500%2C500&ssl=1

Customer Experience solutions

Solutions

Discover More With Gnatta.

Get access to free expert insight, exclusive CS events, and the best offers. Only available through our newsletter.

Product

Solutions

Resources

Pricing

Gnatta

Follow Us

© 2023 Gnatta. All Rights Reserved