Gnatta Core
Gnatta Core is the powerful, automation-driven engine that makes Gnatta what it is, without frills. Bring your contact centre together and cover every channel in one future-proofed software.
Gnatta is Trusted by Top Global Brands
Interactions, not tickets
Gnatta Core Feature
Move the conversation into another channel, whenever you need to. Email couriers and suppliers, make a quick outbound call during an escalating chat, or even send a text. And even better – keep it all in one interaction with a full chronological view of every conversation.
Built-in automation
Gnatta Core Feature
Use straightforward, fail-proof chatbots for simple tasks, then use workflows to automatically move interactions into the right queues at the right time. Let your supervisors spend more time supporting the team, and less time shuffling queues.
Reporting on what matters.
New! Reporting Suite
All your historical interaction data, in one place. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own with the report builder or export to a CSV for external analysis.
Partners, not a vendor.
Every tier of Gnatta comes with a 100% free, UK-based support package. We want to be a part of your growth story – we work with each client to create a solution that genuinely does what you need it to do. We’re hands on, we care, and we don’t charge extra for support.
Setup and Go-Live
We’ll set up your Gnatta domain – workflows, queues and all. Codeless config in less than a day.
24/7 Support
Unlimited access to our experienced team, to borrow advice and best practice from product experts.
On-going Config
We will support continuous, iterative changes and upgrades to your setup, with no additional fees.
Even more features...
Want to see Gnatta in action?
Get in touch below to book a no-strings demo – let us show you what Gnatta can do.