common social media logos above user monitoring graphic table

Premium communication.

Offering complete communication across digital and traditional channels is becoming a requirement for every organisation. Now, with our Premium package, it's all in one place. Covering every channel you need for your customer communication, our package comes with 5 admin licenses to have further control for your team and has greater customisation potential than our Lite package.

Start for free

Best-in-class communication.

Gnatta Premium is designed to grow with your business. With telephony and SMS included, it allows you to handle online and offline contacts in a single place.

Link multiple accounts (e.g. phone numbers or email addresses) and manage the whole conversation.

But what stands out is the customisable nature of the system. No two organisations are the same, so why should you settle for out-of-the-box software? Gnatta can be configured to work with your rules and requirements to deliver the optimal experience for your advisors and customers.

Get Started

Gnatta is Trusted by Top Global Brands

https://i0.wp.com/gnatta.com/wp-content/uploads/2021/07/Group-3335.png?fit=500%2C560&ssl=1

Your System, Your Way

Gnatta Premium can be customised to work to your business rules. From SLA settings to third-party integrations, take control of your operation.

https://i0.wp.com/gnatta.com/wp-content/uploads/2021/07/Group-4191-2.png?fit=500%2C537&ssl=1

Calling Success

Telephony is included with your Gnatta Premium licence, using our bespoke VOIP solution. Manage calls in the same product as your online channels for the complete customer view.

https://gnatta.com/wp-content/uploads/2021/07/menu_icons_role.svg

Customise Your Way

Gnatta Premium is completely customisable. You can customise your SLA’s for complete control over what’s important to each contact, as well as customisable direct data capture.

https://i0.wp.com/gnatta.com/wp-content/uploads/2021/05/icon-2.png?fit=171%2C171&ssl=1

Automatic Routing

Gnatta will automatically route each contact based on your rules. Our unique SLA system gives you easy and customisable criteria to keep you on top of your operation.

gnatta monitoring graphic showing interactions and queue times

Analytics built into a single UI.

With our in-built analytics suite and queue management facilities, your team leader can manage your entire operation using a single platform and real-time data with live dashboards as well as analytics, letting them focus on providing an amazing service.

Our Premium plan even includes review sites.

Manage and respond to reviews in the same systems as your inbound contacts to make sure you always have the full picture.

person sat on computer with gnatta chat service open

We'll provide the training.

Make sure your advisors become Gnatta-capable as quickly as possible with training from real product experts. This includes 24/7 UK based customer support to help you at a moment’s notice.

Premium communication.

Best-in-class communication.