Gnatta Ultimate

Gnatta Ultimate

Gnatta Ultimate is an ultra-customisable contact centre solution, layered bottom-to-top with automation – we’ll work like an extension of your business to deliver the Ultimate dream in customer service software.

AI Assistant panel

Introducing your free AI Assistant.

Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators, not replace them. Summarise long conversations in a few clicks or compose a response, so your agents can get more done in less time than ever.

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8 TakePayments Freight Island Inov8
Merging channels

Interactions, not tickets.

Merge duplicate messages from the same customer about the same thing into a single interaction – and close it down with a single response. You can even move the conversation into another channel, whenever you need to. Email couriers and suppliers, make a quick outbound call during an escalating chat, or even send a text.

Contextual Routing

Truly intelligent routing.

First come, first served doesn’t work when a high priority channel like telephony is overwhelmed for too long – low priority channels like email can rapidly build a backlog. Factor in data like keyword analysis and time decay to route interactions intelligently through the Gnatta engine.

real-time dashboards in gnatta

Reporting on what matters.

Use real-time dashboards to manage your operation in the moment, then analyse your data in our reporting suite. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own or export for external analysis.

Gnatta Ultimate Support

Enterprise level support.

We’ll work hand in glove to deliver a product that is exactly what your business needs, at no added cost. It’s all included in your Ultimate license.

Partners, not a vendor.

Every tier of Gnatta comes with a 100% free, UK-based support package. We want to be a part of your growth story – we work with each client to create a solution that genuinely does what you need it to do. We’re hands on, we care, and we don’t charge extra for support.

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Setup and Go-Live

We’ll set up your Gnatta domain – workflows, automations and all. We'll explore your needs in detail and create your dream from scratch with codeless config that can be ready in days, not weeks.

Service Desk

24/7 Support

Unlimited access to our experienced team 24/7, and a dedicated Service Delivery Manager to make sure your Gnatta setup is always exactly how you want it.


On-going Config

We will support continuous, iterative changes and upgrades to your setup, with no additional fees. We'll even put our own ideas forward, working with you to create an optimal contact centre setup.

Want to see Gnatta in action?

Get in touch below to book a no-strings demo – let us show you what Gnatta can do.

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