Premium Communication

Advanced contact management from just £55 a month.

Offering complete communication across digital and traditional channels is becoming a requirement for every organisation. 

Now, with our Premium package, it's all in one place.

Our Premium package is designed to grow with your business. With telephony and SMS included, it allows you to handle online and offline contacts in a single place.

  Link multiple accounts (e.g. phone numbers or email addresses) and manage the whole conversation.   

  But what stands out is the customisable nature of the system. No two organisations are the same, so why should you settle for out-of-the-box software? Gnatta can be configured to work with your rules and requirements to deliver the optimal experience for your advisors and customers.  

  Start today from just £55 per user, per month.  

Your System, Your Way

Our Premium product can be customised to work to your business rules. From SLA settings, to third-party integrations, take control of your operation.

Calling Success

Telephony is included with your Premium licence, using our bespoke VOIP solution. Manage calls in the same product as your online channels for the complete customer view.

Real-Time Management

With our in-built analytics suite and queue management facilities, your team leader can manage your entire operation using a single platform and real-time data, letting them focus on providing an amazing service.

Premium Product For Premium Service

Review Sites Included

Manage and respond to reviews in the same systems as your inbound contacts to make sure you always have the full picture.

Full Training Provided

Make sure your advisors become Gnatta-capable as quickly as possible with training from real product experts.

Customisable IVR

From the welcome messages you want to play to advanced call routing, create the right telephony journey for your business.

Just some of the brands that are benefiting from Gnatta: