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From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.Read more
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.Read more
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.Read more
Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.Read more
Digital communication is changing the insurance market through new customer expectations, combined with new technical requirements. How will it impact your business?Read more
Utility companies have some of the highest demands placed on their contact centres by customers and regulators alike. We've taken a deep dive into how you can best serve these needs.Read more
In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.Read more