We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.

Enterprise Blog

Utility Company Call Centres – Getting it Right

Utility companies have some of the highest demands placed on their contact centres by customers and regulators alike. We've taken a deep dive into how you can best serve these needs.

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The New Normal? E-Commerce Customer Service in 2020

In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.

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VOIP: Everything You Need to Know

VOIP is an increasingly important part of the contact centre tech stack, but how exactly does it work? Our guide is ready to show you how it works, and why you need it in your business.

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The Benefits of Using Webchat

The benefits of webchat are that it's efficient and effective. You can get to the root of a problem quickly and easily resolve queries, improving your customer experience and saving money.

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