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If you’re trying to upgrade your current customer service communication, you’ve probably come across Webchats and Chatbots and started asking questions like firstly what are they? And secondly which is right for my business?Read more
What is SaaS? What are the benefits of SaaS? We answer these questions and bust myths about cloud-based customer service software.Read more
You’ve probably heard a lot about Gen Z – and not all of it good – so let’s dispel some myths and learn how to nurture them as brand advocates.Read more
Outdated systems hinder your agents, but the best customer service technology can turn them into experts. Let's get into the how’s and why’s.Read more
Handling product recalls can be a trying experience, but it can improve the customer journey and even boost customer loyalty. This is how Gnatta makes it possible.Read more
Automation does more than superfluous tasks. The marriage of human advisors and automation in customer service can help you provide amazing customer care.Read more
In the midst of a pandemic, the importance or e-commerce customer service has grown like never before. Here’s how you can take advantage.Read more