Resources by topic:
Omnichannel

Blog

Why You Can’t Ignore Omnichannel Customer Care

According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.

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Blog

A Single Customer View

A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?

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Blog

Optimise Omnichannel with Customisable Workflows

Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.

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Video

What is the Right Channel Mix for My Business?

Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?

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