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According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.Read more
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?Read more
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.Read more