Let's face it, customer service is hard. The number of channels is growing; customer expectations are constantly increasing, and costs always seem to be heading skywards. Meanwhile, Gnatta is saving major UK brands up to £1.3m a year through using our tools. Isn't it time you found a better solution?
We understand the challenges your brand faces because we’ve been there. Gnatta came into being because our founding team have worked in leading customer service departments for leading UK brands and believed a better software solution was needed. It’s not just our executive team though, every department, from Product to Marketing, has colleagues who have spent time working on front line customer service.
We believe Gnatta is the answer you’re looking for because, frankly, it was the answer we were looking for too.
Customers expect a response across whatever channel they use. Whether it be using WhatsApp to rearrange delivery, calling about a lost item, or emailing information about a claim, the age of ticketed interactions is over. Instead, it's time for a true single customer view - across every channel.
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Customer care is simply a series of decisions. From which contact to answer first, to finding the right solution to a query, your agents are constantly deciding the best approach. That's why we make sure your team have the data they need right at their fingertips to give your customers what they need.
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With cost-efficiency being such a major challenge in customer communication, we take great pride in our fully customisable automation solutions included with every Gnatta product. From full routing, to SLA management, and more we have the features to keep your costs as low as possible.
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