Enabling Great Customer Experiences.

Automatically categorise, prioritise, and assign customer queries with our market-leading helpdesk tool.

social media on a mobile phone

Customer Service, Done Better.

Your helpdesk is the core of your contact centre.

From email queries to social media posts, managing basic queries is the most time-consuming challenge your team faces. That’s where Gnatta started, by helping our agents assist customers quicker.

Now our tools are here to make your front line more efficient and more effective.

Gnatta Saves You Money.

Tell us your channel usage, and we'll give you an estimate of what we can save you.

How many queries do you
receive per month?

Making Your Busy Staff Feel Happier.

Delight your staff with a suite of powerful features designed to help them deliver more exceptional customer experiences.

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Leave Tickets Behind

We all know customers combine email, webchat, telephony, and more to get in touch. That’s why Gnatta offers a single customer view as standard.

Gnatta computer image

Make Your Software Do The Heavy Lifting

With automated routing, prioritisation, and assignation; Gnatta lets your advisors focus on the most important thing: your customers.

quick replies

Data At Your Fingertips

We automatically pull data from your existing systems to give your team everything they need to answer questions immediately and accurately.


Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8 TakePayments Freight Island Inov8

Discover More With Gnatta.

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