Enabling Great Customer Experiences.

Automatically categorise, prioritise, and assign customer queries with our market-leading helpdesk tool.

Customer Service, Done Better.

Your helpdesk is the core of your contact centre.

From email queries to social media posts, managing basic queries is the most time-consuming challenge your team faces. That’s where Gnatta started, by helping our agents assist customers quicker.

Now our tools are here to make your front line more efficient and more effective.

Helping your busy staff feel happier

With our helpful productivity features, your staff will be able to become more productive, making them, you and your customers happier.

Conversations

Leave Tickets Behind

We all know customers combine email, webchat, telephony, and more to get in touch. That’s why Gnatta offers a single customer view as standard.

Interactions
Gnatta computer image

Let Gnatta do the Hard Work

With automated routing, prioritisation, and assignation; Gnatta lets your agents focus on the most important thing: talking to your customers.

Routing

Data at your Fingertips

We automatically pull data from your existing systems to give your team everything they need to answer questions immediately and accurately.

Analytics

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL
Hotel Chocolat We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay Doll Beauty
Modern Milkman Mosaic UP Global Sherpr
Hobbs London CuddleCo Damsel in a Dress Savers
FedEx Studio 8

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