Enabling Great Customer Experiences.
Automatically categorise, prioritise, and assign customer queries with our market-leading helpdesk tool.
Your helpdesk is the core of your contact centre.
From email queries to social media posts, managing basic queries is the most time-consuming challenge your team faces. That’s where Gnatta started, by helping our agents assist customers quicker.
Now our tools are here to make your front line more efficient and more effective.
Tell us your channel usage, and we'll give you an estimate of what we can save you.
Delight your staff with a suite of powerful features designed to help them deliver more exceptional customer experiences.
We all know customers combine email, webchat, telephony, and more to get in touch. That’s why Gnatta offers a single customer view as standard.Interactions
With automated routing, prioritisation, and assignation; Gnatta lets your advisors focus on the most important thing: your customers.Routing
We automatically pull data from your existing systems to give your team everything they need to answer questions immediately and accurately.Analytics
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.