Advance your client relationships
Maintain secure, professional client relationships while cutting down the required legwork with Gnatta for the Legal industry.
Using secure customer service software like Gnatta not only protects client data and sensitive information but also ensures your legal business complies with laws and regulations such as GDPR.Find out more
Whether your legal call centre is handling a large volume of calls or your legal contact centre needs help managing claims and cases, our software can simplify everything for you. Our CRM combines all interactions with a single user in one place, allowing your contact team to have quick and easy access to a paper trail for each client. And since correctly stored documentation is vital in the legal industry, this should eliminate any admin headaches.
Our web chat features also allow clients to direct their queries online, rather than holding up the phone lines and causing difficult-to-manage queues. Instead, your clients can get the information they need without the unbearable wait times, and your call or contact centre legal experts will have more free time to handle bigger queries, concerns and even cases.Find out more
Client relationships can make or break your law firm. Securing and maintaining these solid relationships will require timely responses, accurate, up-to-date information and for you to have the answers the client is looking for.
Our single customer view and data retrieval features allow any customer care agent to fully understand each client’s case throughout communication, allowing for the best service possible. Webchats and chatbots also give clients the easiest, simplest possible access to their legal firm and answer queries with little strain on your customer service team. Automation can be a massively helpful tool for these types of tasks, which is why we offer it on various levels.
Gnatta is the number one solution for effectively organising all client communications. Whether your customer service software needs a small-scale update or a complete overhaul, we can offer a range of features to suit your legal business.
Gnatta makes working across multiple channels simple. By taking advantage of our interaction system, you can ensure that ticketed customer service is a thing of the past in your legal contact centre. Whether your clients prefer to call in or resolve their case queries through automated responses, you can ensure you’re always providing the best service regardless of which channel is being used.Omnichannel
Utilise full visibility of your operational data to drive positive change within your legal business. From agent performance to client satisfaction to contact frequency on certain issues or concerns, see everything that matters and use it to drive continuous improvement.Analytics
Our software can integrate seamlessly with anything using an Open API. Let us help you to build Gnatta into your existing software and reduce unnecessary interruption to your legal contact or call centre team.Routing
Improve the effectiveness of your staff by using a tool trusted by customer service experts across multiple industries.
Drive cost savings in your team by tailoring your software to work how you want it to.