Keep Shoppers Happy
The modern shopper is more dynamic than ever before. Customers want to be able to seamlessly flick between apps and websites, alongside shopping in-store.
Gnatta can easily cater to today’s typical shopper through our omnichannel customer service. Whether they want telephony solutions or online customer support – we’ve thought of everything to keep shoppers happy and satisfied.
How we do it:
– A single customer view across all platforms
– Treating each contact as part of the ongoing conversation between customers and brands
– Automated routing to the most suitable agent available
– Full analytics of every customer interaction to understand the why and how
– Our personalised shopping experience increases visitor-to-shopper conversion rates