Make voice part of the customer conversation with Gnatta's single customer view,
Today’s call centre is an omnichannel contact centre; but that doesn’t mean you can put down the phone.
With customers continuing to appreciate brands who connect them to human operators, make the most of our secure, scalable VOIP solution to put both telephony and SMS at the heart of your communication.
Input your channel usage below and we'll give you a savings estimate.
Take advantage of our fully customisable, and feature rich IVR. You can even set up your routing in minutes with no code or IT help required.
Routing
In Gnatta, telephony isn’t silo’d away from the rest of the conversation. Instead, related emails, webchats, social conversations and more are at your fingertips.
Interactions
Real time dashboards give you the information you need to be on top of your queues, agent capacity, and everything else.
Analytics
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
