Put the handset down - and pick up a headset. With VOIP technology Gnatta can bring your telephony and SMS teams online, for a seriously connected customer experience.
Voice-to-text Integrations Call deflection
With the Gnatta workflow engine you can design an entirely bespoke caller journey, gathering customer and query data before connecting to the right agent. Automatically log key information in dynamic data fields, loop in integrations to build context and deflect into more efficient channels, like WhatsApp or SMS.
No more pacing the floors – with live data dashboards you can see who’s on the phone, and for how long. Dynamically move agents between channels as and when volumes shift, and take advantage of a unified contact centre workforce.
PCI-DSS Level One
Take secure payments over the phone seamlessly, via our PCI-DSS Level One integration with KeyIVR. Give your customer’s the confidence to transact, and your agents a tool they can trust to get the job done quickly.
Open up a two-way text messaging customer service number – ideal for urgent scenarios and a more direct method of support when customers need you the most. Channel hop easily into a direct call, pop off an email to a 3rd party, and solve problems quicker than ever.
Collect customer satisfaction data after every call with an automated feedback survey sent via an SMS text message.
A powerful kit of crucial features, from call recording to hold music, in just a few easy clicks so your agents can focus on the call, not the admin.
Make on-brand outbound calls without asking your supervisors and managers to give away their direct lines, with CallerID masking.
We believe Gnatta can reduce your cost-to-serve - share your channel usage below, and we'll calculate the potential.
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