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E-Commerce Returns Management: Why You Should be Automating Your Returns

Returns automation has the power to revolutionise returns management. In this guide, we’ll explore everything that e-commerce retailers should know about how to handle their returns with ease and efficiency, with the help of automation techniques.

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Call Centre Workforce Management: WFM Explained

Allocating and managing resources effectively within a call centre creates a solid foundation for productivity. Here’s how workforce management can assist with your business’ goals…

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What is an Automatic Call Distribution (ACD)?

What is automatic call distribution, and why is it such a helpful tool to implement within your inbound call and contact centres? Let’s find out…

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How Important is Chatbot and Webchat Tone of Voice?

Creating a strong tone of voice for your brand helps you stand out, but how important is it that you implement it into your conversational AI? Let’s delve into it below…

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What are Workflows and How Do They Work?

Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.

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Automation Cuts Costs; Why Aren’t You Using It?

You can’t run a customer service operation well without implementing automation. Without automating, you’re paying more than you need to; here's why.

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Optimise Omnichannel with Customisable Workflows

Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.

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Automation and AI in Customer Communication

From fears about job losses to innovation breakthroughs in healthcare, AI and automation are possibly the biggest buzzwords of the 21st century so far.

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Social Media Quick Replies as a Cost Reduction Strategy

Social media quick replies are an efficient tool to improve your customer experience and achieve significant savings, proven in our free client case study.

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