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Retail Messages Blog posts

WISMO? 6 Tips for Dealing with “Where is my Order” Queries

WISMO communications can be problematic if they’re not managed properly. Here are our top tips for dealing with these queries effectively and efficiently regardless of which channels your customers choose to use.

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colleagues talking Blog posts

Why You Can’t Ignore Omnichannel Customer Care

According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.

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computer screen with pop-ups Blog posts

A Single Customer View

A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?

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gnatta connecting customers Blog posts

Optimise Omnichannel with Customisable Workflows

Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.

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what is the right channel mix for my business? Video

What is the Right Channel Mix for My Business?

Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?

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