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Resources by topic:
Omnichannel
Blog posts
WISMO?
WISMO? We all know it's the number one complaint, but what's the best way to handle it? Read our latest blog to find out more.
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Blog posts
Why You Can’t Ignore Omnichannel Customer Care
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.
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Blog posts
A Single Customer View
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?
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Blog posts
Optimise Omnichannel with Customisable Workflows
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.
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Video
What is the Right Channel Mix for My Business?
Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?
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