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Resources by topic:
Omnichannel
Blog posts
WISMO? 6 Tips for Dealing with “Where is my Order” Queries
WISMO communications can be problematic if they’re not managed properly. Here are our top tips for dealing with these queries effectively and efficiently regardless of which channels your customers choose to use.
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Blog posts
Why You Can’t Ignore Omnichannel Customer Care
According to a 2020 report, 80% of companies are now investing in omnichannel customer care. Yet, only 8.4% have all channels connected. Here's why that's got to change.
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Blog posts
A Single Customer View
A single customer view is becoming a critical piece of every customer communication tech stack, but what does single customer view really mean and how can you get started?
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Blog posts
Optimise Omnichannel with Customisable Workflows
Using customisable workflows can optimise your omnichannel offering, cut costs and improve customer experience. Find out how.
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Video
What is the Right Channel Mix for My Business?
Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?
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