Augmented intelligence, also called intelligence amplification, is the combination of both human and artificial intelligence. For Gnatta, this means a seamless experience for your customer between human and artificial responses as our machine learning complements your operators for added quality and efficiency.
Increased Efficiency = Better Service
By working with pre-set criteria, your robot operators will do the fetching and carrying; getting the simple order data and information to leave your staff able to focus on handling the customer's query.
A single interface means no disruption between human and robot, leaving your customer with a smooth conversation experience.
A difficult conversation? Not a problem, your team are always in complete control and all our augmented intelligence can be temporarily disabled anytime on a chat by chat basis.