Software to Manage Your Customer Conversations
We're here to help at the most important part of the customer experience: the point of contact.
Gnatta offers a mixed cap function, letting your team answer the queries they're best at. Optimise your team to handle multiple channels concurrently for great team efficiency.
Gnatta handles prioritisation and routing for all inbound contacts, removing the decision making elements of assigning contact.
The Gnatta interface is designed for ease of use by your operators; meaning speedier resolution and greater efficiency gains.
Using our software, clients are on average 21% more efficient whilst maintaining or improving both cSat and internal happiness scores amongst operators.
Every channel is fully decoupled. That means that if one of your channels has connectivity issues, your team can continue working. When the connection resumes, the messages will send so you never have any downtime.
Secure and Stable
Our security and infrastructure are compliant with the highest levels. We undergo regular security checks and our infrastructure is designed to deal with burst capacity; we’re always running at maximum efficiency, even when you hit your busiest periods.
Say Goodbye to Latency
Speed of response is everything. When a customer messages you, Gnatta will process it quicker than any other solution. We receive webchat messages in less than 1 second, social mentions in less than 10, and emails in less than 30.
The Customer Engagement System for the Future
Our software has been built by experienced customer care professionals. Using our extensive knowledge of the industry, we make your operators' lives easier, your process more efficient, and your customers happier.