AI: Your Customers' New Best Friend
In Gnatta, our AI exists to support your operators, and assist your customers.
Utilise machine learning through our bots to receive, handle, and route inbound communications without any human intervention.
By working with pre-set criteria, your robot operators will do the fetching and carrying. In the event they can't handle the query, they'll pass it straight to a human operator.
All our bots use natural language processing to understand the context behind a query, and ensure an appropriate response.
A difficult conversation? Not a problem. Take complete control - all augmented intelligence can be temporarily disabled anytime on a chat-by-chat basis.
Designed to Work with You
A single interface means no disruption between human and robot, leaving your customer with a smooth experience as the interaction moves along.
The use and range of your Gnatta AI bots is totally within your control. Want to set conditions where only a human can pick up a conversation? Easy. Want to determine it by channel? Done. Our support team are on hand to help every step of the way.
Getting Better All the Time
Our bots are always learning, and as a Gnatta client you'll always have access to the most up to date knowledge repository. This means the more conversations your bots handle, the better they'll become.
What is Augmented Intelligence
Augmented intelligence, also called intelligence amplification, is the combination of both human and artificial intelligence. For Gnatta, this means a seamless experience for your customer between human and artificial responses as our machine learning complements your operators for added quality and efficiency.