The Channel Your Customer Wants
When They Want It

Gnatta centralises your digital channels for a holistic view of the customer.
No more ticketing systems, just world-class customer care.

A Truly Omnichannel Solution

Gnatta comes with a full, customisable webchat solution included at no extra cost. Be there for your customers, onsite 24/7 for optimum service delivery.

Whether working with your existing email accounts, or newly created ones, we ensure you never miss another customer contact again.

Your customers are on social media, and we’re there too. Working with all major social channels, we make engaging with your customers a breeze.

Reviews are important to both customer acquisition and retention. We work with major providers to ensure reviews are part of your overall customer care plan.

Customer service has evolved from a single channel environment to an industry with infinite consumer journeys. Unlike other platforms, Gnatta doesn’t manage each conversation in isolation, focusing instead on the overarching view of the customer.

Safe and Secure

All our channels use official integrations, meaning simple secure data transfers between them and Gnatta. They're also fully decoupled to prevent downtime affecting your ability to respond.

All Together Now

Gnatta operates a linked conversation system. Related contacts are automatically collated, giving your operators a holistic view of a customer.

Constantly Updating

Your customer's journey is constantly evolving, and that means new data all the time. Gnatta works directly with your systems to ensure your records are kept up to date, and provide relevant information to your customers automatically when they need it.