Kick-Start Your Customer Review Process
Reviews are an increasing part of both the acquisition and the retention process.
It's time you gave them the management system they deserve.
Our integration will let you manage your Trustpilot ratings directly from Gnatta, with cross-channel tracking to monitor the impact of your reviews on other areas of your business. The Trustpilot connection offers real power to proactively improve brand sentiment and reputation as part of customer care strategy.
Get The Whole Picture
See all new reviews, including the star rating and the references used to validate them as genuine. We then match these reviews against other channels to monitor the actual impact on your business. Respond to reviews in real-time in the Gnatta UI and route based on star rating and number of reviews the individual has left.
See Old Comments
Remove the limitation of having one comment on a review at any one time. Gnatta stores old comments and displays them to a user in an easily navigable way so you’ll see all previous reviews and comments with a full audit trail; meaning your operators will never miss a beat.
Turn Around Customers When It Matters
Having the whole story can make sure you turn around unhappy customers before you lose them. With access to the suite of Gnatta tools, you have more control over your reviews to make sure they're a true reflection of your business.