The Power Behind Your Customer Conversations
Let Gnatta’s workflows take care of the tasks so your operators can take care of the customers.
Workflow automates the manual, time-consuming tasks that slow down query resolutions.
We apply your priorities to the conversations that come in, meaning all your customers are responded to when they need it.
Workflow means getting the right customer to the right operator, every time.
Workflow provides the relevant information that an operator needs when they receive a communication.
Workflows link conversations with corresponding customer information in your systems. It also works across channel, meaning whatever way they contact you, you have everything you need to resolve the query.
It's All About You
Your Workflow is bespoke to you. Your priorities power the prioritisation, your team structure influences the assignation, and our automation is designed to work the way you want it to. Workflow can be moderated with permission filters to intrinsically protect data privacy.
Our dedicated support team are always on hand to help you manage your Workflow system. With full set up included as a Gnatta client, you'll be on your way to world-class service in no time.