With Gnatta You Can

Creating a world-class customer communication tech stack is hard. From managing queries in the most effective way, through to utilising live and historic data to drive real business change; finding the right system is crucial. Fortunately, we've done the research on what you need to deliver gains for both your customers and your brand.

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In fact, to make things really simple, we’ve collated all our learnings in a single report which will give you the 5 key trends in customer communication you need to be aware of. We’ve based this on research commissioned from over 2,000 UK-based retail customers on their experience when speaking directly to brands, covering information including:

  • Their preferred methods of contact
  • Whether brands have the right data to handle queries effectively
  • To what extend feeling valued informs their experience
  • How they view automation and bots as part of the brand conversation

You can get the full insight by signing up to receive a copy below.

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