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In fact, to make things really simple, we’ve collated all our learnings in a single report which will give you the 5 key trends in customer communication you need to be aware of. We’ve based this on research commissioned from over 2,000 UK-based retail customers on their experience when speaking directly to brands, covering information including:
- Their preferred methods of contact
- Whether brands have the right data to handle queries effectively
- To what extend feeling valued informs their experience
- How they view automation and bots as part of the brand conversation
You can get the full insight by signing up to receive a copy below.
