Customer preference is crucial, so building tailored journeys to accommodate preferences is important.
The business knows best when it comes to customer preferences, so no coding is needed to adapt Gnatta’s workflows, just enter the information required and off you go.
This means you can adapt quickly to accommodate changes in team members, processes and products.
Whether it’s customising agent roles, automating responses or auto directing complaints and VIPs to the front of the queue, Gnatta handles it all.
