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Resources
We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.
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Chatbots & Quick Replies: A Case Study
Chatbots and quick replies are an excellent first step in automating your customer care - find out how much your contact centre could save with this exclusive client case study.
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Chatbots & Quick Replies: A Case Study
Chatbots and quick replies are an excellent first step in automating your customer care - find out how much your contact centre could save with this exclusive client case study.
Download Now
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Gnatta Launches 2022 Software Buying Guide
Take advantage of our insight into the world of CCaaS software to help you lead the right buying decisions for your business.
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Press Release
Gnatta Launches Completely Customisable Self-Serve Product
Bury based Software as a Service (SaaS) organisation, Gnatta, have launched their brand new Self-Serve customer service software.
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Video
What are Workflows and How Do They Work?
Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.
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Video
Migrate to Webchat to Save Money and Improve Efficiency
You could make a cost saving of up to 75% by migrating to webchat. Check out our video to see how Gnatta makes this easy for you.
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Video
Why Choose Gnatta? Customisation
Traditionally, changing your software required tech support. But with Gnatta, your team can customise everything from within the UI, in real-time.
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Video
What is the Right Channel Mix for My Business?
Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?
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Video
The Benefits of Using Webchat
The benefits of webchat are that it's efficient and effective. You can get to the root of a problem quickly and easily resolve queries, improving your customer experience and saving money.
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