The Library

Sharing our years of experience and research in customer care, right here.

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5 - 10 min.
Customer Service Chatbots in 2021: 3 Myths to Dispel
Blog
5 - 10 min.
The New Normal? E-commerce customer service in 2020
Blog
5 - 10 min.
Video Chat: New Channel or Over-Hyped?
Blog
<5 min.
The Role of Automation in Customer Service Jobs
Blog
<5 min.
VoIP (Voice over Internet Protocol): Everything you need to know
Blog
<5 min.
How Coronavirus Will Affect Businesses: The Move to Digital
Blog
5 - 10 min.
Why You Can't Ignore Omnichannel Customer Care