We’re lifting the bonnet on industry news, case studies and research to help customer care teams like yours run the best they can.

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Chatbots & Quick Replies: A Case Study

Chatbots and quick replies are an excellent first step in automating your customer care - find out how much your contact centre could save with this exclusive client case study.

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Gnatta Launches 2022 Software Buying Guide

Take advantage of our insight into the world of CCaaS software to help you lead the right buying decisions for your business.

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Gnatta Launches Completely Customisable Self-Serve Product

Bury based Software as a Service (SaaS) organisation, Gnatta, have launched their brand new Self-Serve customer service software.

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What are Workflows and How Do They Work?

Workflow technology powers every part of Gnatta. They boost efficiency and save your team time on repetitive tasks. Check out our video to learn more.

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Migrate to Webchat to Save Money and Improve Efficiency

You could make a cost saving of up to 75% by migrating to webchat. Check out our video to see how Gnatta makes this easy for you.

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Why Choose Gnatta? Customisation

Traditionally, changing your software required tech support. But with Gnatta, your team can customise everything from within the UI, in real-time.

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What is the Right Channel Mix for My Business?

Omnichannel is integral to providing a great customer service. But how many channels is enough, and what channel mix works best for your own business?

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The Benefits of Using Webchat

The benefits of webchat are that it's efficient and effective. You can get to the root of a problem quickly and easily resolve queries, improving your customer experience and saving money.

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