Deep reporting for customer care
The new Gnatta reporting suite was designed by contact centre people to solve the same data problems you face every day. Lift the bonnet on your operation, at last.
Live dashboards
Gnatta Plus Feature
Watch your operation in real-time with live data feeds to a 100% customisable dashboard. Monitor queue performance, track agent capacity and keep an eye on service level adherence, all from the comfort of your browser.
Historic reporting
Filters Exports Custom Tiles
Report on any data point in Gnatta, apply filters, and extract actionable insights in just a few clicks. Quickly identify new or unexpected root causes with deep reason for contact analysis, or celebrate your team with granular agent performance reports.
Unlimited filtering
Filter your data every way you can imagine. Want to know how many VIP customers started a webchat last month? Got it. Volumes spiked yesterday? The answers are here.
Exporting data
We get it - no reporting suite is a replacement for human ingenuity. Take your data wherever you need it with exports to CSV, or link into our reporting API endpoint.
Agent reporting
Monitor agent performance in real-time, so your supervisors can spend more time supporting their team and less time pacing the floors.
Using insight from Gnatta, clients have achieved:
£1.2m in efficiency savings
Reduction in average wait time by 200%
85% increase in first contact resolution
Get a demo.
A no-strings, 30-minute tour of the product. See it in action.
Check pricing.
We’re competitively priced and proud of it. See how we measure up.
Gnatta is trusted by brands across the globe - here's a few.
