Communication is constantly evolving. It’s time your system kept you one step ahead.
Every contact, regardless of channel, is part of a single experience. So we automatically associate each message with the correct customer. Historical interactions and current conversations, combined in one place.
Every conversation is really about data. From tracking queries to product enquiries, the answers are waiting to be found in your systems. So we automate the retrieval process from first- and third-party platforms.
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Every enquiry is unique, so why would you treat them all the same? Automated routing to an agent means more time focusing on the customer. Plus, all rules are set by you, editable in real-time, with no coding required.
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With the right data at your fingertips, anything is possible. From chatbots to quick replies, help customers help themselves. Our automation layer lets agents focus on the customers who need them.
Automation
With a single customer view, full data retrieval, and automated support, your agents are now ready to help every customer who needs it. Front-line interactions deserve a system that makes this as easy as possible.
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Gnatta can deliver the customer, and the agent, experience to take your business’ communication to the next level.
Don’t let your customers feel like The Princess, join Gnatta today for a fully customisable omnichannel solution!
Managing a contact centre is hard: pressure to keep costs down, integrating new channels and dealing with changing customer expectations. It’s time for you to experience a solution that helps take these pressures away.
Free TrialGreat customer experience differentiates the market leaders from the also-rans. Isn’t it time your tech stack delivered a solution, rather than just making things more complicated?
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Customers today have higher expectations than ever. With the growth in digital communication channels, they expect a seamless service across every medium, 24/7.
That’s why Gnatta treats every contact as part of the ongoing conversation between your brand and your customer, creating a single dialogue for success.
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Tickets belong in the past. In Gnatta, instead of separating contacts, every message is treated as part of a wider conversation. From matching historical contacts to grouping messages across channels, and more, you’re prepared for every message.
Automation
Knowing what’s happening in your customer communication is imperative to improving. That’s why we include a full analytics solution with every Gnatta product, making sure you know the how and why of every customer conversation.
Enterprise
Things change quickly, which is why you’ve created a flexible team of human agents backed up with powerful automation. But that’s not enough if your system can’t keep up. That’s why all changes in Gnatta can be made in real-time, with no code needed.
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