Interactions, not tickets.
Gnatta connects old-school 'tickets' into a single interaction timeline, building rich context around the customer and the query as the issue evolves. A single customer view, at last.
Deduplicating across channels
Gnatta Ultimate Feature
Customers switch channels all the time. Frustration leads to a frenzy of problem-solving, and covering all bets by contacting you on every channel in reach. Gnatta connects these contacts as a single interaction, so it can be responded to all at once by a single agent.
Super simple channel hopping
Gnatta Core Feature
Call a frustrated customer in the middle of an escalating chat, pop off an email to the courier, or send a quick SMS confirmation – all in the same interaction. No tickets, just one connected, seamless view of the problem at hand.
Related Interactions
See previous interactions (not tickets!) to improve your understanding of the customer relationship over time - without muddying the waters on the issue at hand.
Back-Office
Custom Data
Create unlimited custom fields, collect relevant contextual data and make critical workflow decisions, or integrate with external systems.
Analytics
Advanced Routing
Categorise, prioritise and assign interactions to your customer service agents automatically - 100% handsfree. No more cherrypicking.
Routing
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