The road to unimaginable scale has never been easier. Gnatta is a highly secure, fully-featured contact centre platform that is seamlessly extensible with your existing tech stack. Reduce your cost-to-serve with automation at every layer, all whilst delivering an industry-leading customer experience.
Gnatta was designed for and by enterprise-level brands that you hear and use every day as a consumer. It’s secure, stable, and built to resolve the limits inherent in traditional out-of-the-box contact centre software.
Gnatta combines interactions from every channel to create a single, timelined view of your customer using any criteria you need, whether that’s an order number or an email address. That means less duplication and keeping a lid on your cost-to-serve.
Omnichannel Support
We’re committed to keeping your data safe and your business going, 24/7, 365 days a year with 99.99% uptime. We’re a single sign-on enabled product, PCI compliant as a service provider. Our data centres are ISO 27001 compliant and we encrypt all data in transit and at rest. You’re in safe hands here.
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As an enterprise-level customer, you’ll have exclusive access to a support team of Gnatta configuration experts. We’ll work with you to create a highly customised solution that fits like the final piece of the jigsaw into your existing tech stack and processes.
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Automate every leg of the customer journey – from filtering junk, prioritising queues and assigning interactions to chatbots and everything in-between. The workflow builder in Gnatta has an endless array of configurations to help you minimise the pain of any repetitive task, no matter the shape.
Gnatta can integrate with any application that provides an open API, and supports in-app widgets to help keep your agents focused on the customer. Whether it’s checking an inventory or a tracking system, Gnatta can do the hard work. That means less time spent data gathering and more time on the task at hand – looking after the individual customer.
