Gnatta for Financial Services

Customer communication is increasingly important to financial services, and with good reason. Whether you’re a growing banking business or an investment company, delivering excellent support through your chosen software is vital for a successful customer service strategy. From quick, accurate conversations offered through our omnichannel approach, to rigid adherence to GDPR and data protection policies, Gnatta can expertly boost the efficiency and effectiveness of your customer service.

Book a Demo

Manage your customer service efficiently and securely

Bring your clients’ customer service expectations to life with our easy and simple-to-manage software. Here’s what Gnatta can offer to those in the financial sector…

Organisation: Our interaction-based approach means that we don’t offer ticketed customer service; customer queries and issues can be resolved quickly and efficiently with greater organisation. What’s more, you also have complete control over your workflow management to ensure your business can get the most out of our software.
Accurate data delivered at the right time: Access all the data you need to discover more from your customer analytics, whenever you need it.
Security and data protection: All our packages from starter to enterprise include native authentication, secure access rules, and end-to-end encryption. You can be safe in the knowledge that your customers’ important and sensitive information will be well-protected.
Guaranteed customer and client satisfaction: When your clients can trust that they’re receiving the best customer service, it’s easy to see satisfaction ratings soar.

Customer satisfaction is priority #1

24/7 customer support is more important than ever in the online banking era. Thanks to Gnatta, not only can we offer round-the-clock support, but your customers can also benefit from the same high standard of interactions they’re used to regardless of whether they’re speaking to an agent or using automated helpdesk services. Our reliable software won’t let you or your loyal customers down.

Efficiency on both sides

Gnatta is built for efficiency that benefits everyone, from customers and clients to business owners. All the information you need can be quickly and easily accessed and your analytics can be customised to suit your financial services business. In return, you’ll see more happy customers and equally happy customer support employees.

Why choose Gnatta?

What sets us apart from other customer support software providers is our interaction-based approach. We’ve done away with the outdated ticketing system and instead put the customer first. Discover all the other reasons to choose us below…

Manage your team with ease.

Gnatta’s powerful queue prioritisation system ensures the most appropriate operator for the contact type, not just the next available. You can also fully customise these criteria to best support your banking customers, allowing you to handle urgent enquiries first, or route higher level accounts queries to those who are best qualified to deal with them.

State of the art analytics.

Gnatta’s analytics suite gives you real-time and historical data on both the operator and customer sides. This has innumerable applications for improving financial services business practices. For example, Gnatta could set up a fraud alert based on red flags in the data, which would then automatically route that query to the relevant department in real time. When you’re dealing with something as important as finances, spotting issues and resolving these quickly and efficiently is a must.

Omnichannel Account Management

Gnatta funnels customer contacts from all of your channels, across all of your brands, into one easily accessible UI. With account history, file notes and customer data included, you'll experience total visibility of the customer journey from everywhere in your business.

Omnichannel

man using computer connected to 2 computer and 1 mobile screens

Full Systems Integration

We believe in keeping what works and throwing out what doesn't, so implementing Gnatta won’t require a total system migration or operator retraining. Whatever systems you're currently using for your banking customer service can be easily integrated into Gnatta as long as they have an open API.

Integration

Personalised Customer Service

Finances are personal, which is why any support should always be tailored to the customer. Through our unique innovations in customer service technology, we promise to increase customer satisfaction and trust by delivering customer-centric support at every level, as well as boosting operator efficiency and effectiveness.

Customer Experience

Gnatta Reviews - What Our Happy Customers Say

Operations Systems Manager
AO.com">

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.

Neil Hunter
Operations Systems Manager
AO.com

Head of Product
DHL UK">

Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.

Tracy Hodges
Head of Product
DHL UK

Chief Operating Officer
FM Outsource">

Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.

Tracy Davies
Chief Operating Officer
FM Outsource

Gnatta for Financial Services