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Legal Centre

We’re committed to being transparent about our practices as a business. The information provided here is for Gnatta customers, visitors and partners who have questions about our terms, policies, and compliance.

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Terms of Service

These Terms of Use are effective as of September 5th, 2023. See previous versions of the Terms of Use and other policies in our Policy Archives.

 

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Service Levels

This page outlines Gnatta’s commitments to service availability, performance, support response times and maintenance.

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Privacy Policy

Outlines how Gnatta collects, uses, stores, and protects user data, detailing user rights and compliance with data protection regulations.

 

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AI Agents Terms & Conditions

These Terms and Conditions for the use of AI Agents in any Gnatta domain are effective as of 14th July, 2025.

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Specification Requirements

In this document, we’re detailing the minimum technical requirements and browser recommendations for Gnatta users.

 

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Fair Usage Policy

Establishes guidelines for acceptable use of Gnatta’s services, ensuring fair resource distribution to maintain service quality.

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Telephony & SMS Rates

This document outlines pricing details, billing structures, and terms for Gnatta’s telephony and SMS services.

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Automation Rates

Detailing pricing structures, allowances and usage limits for automation features in Gnatta’s services.

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AI Usage Policy

This page outlines Gnatta’s usage requirements and code of conduct for all AI tools available within the Gnatta product.

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Policy Archive

Looking for something else? Check out the policy archive right here:

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Gnatta is trusted by brands across the globe - here's a few.

Asos Footasylum Hobbs London OVO Energy
Cancer Research UK Pret a Manger P2P Superdrug
We Buy Any Car Cosatto Beauty Bay UP Global
CuddleCo Damsel in a Dress Savers
Studio 8 Inov8

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