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Gnatta: An Intercom Alternative

The customer support software you choose can make a huge difference to the happiness of your team and - most importantly – your customers. By choosing Gnatta, your team stays powered up by the best of the best and your customers receive the quickest, most efficient service they’ve experienced yet.

Find out here how Gnatta can boost your customer service or simply get started today with your Gnatta Free Trial. 

Why Gnatta is the Best Intercom Alternative

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Affordable Pricing

Save on your customer service budget without compromising on all the best helpdesk software features. With us, you’ll save around £18 per year compared to Intercom’s pricing.

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True Omnichannel & Single Customer View

Our true omnichannel solution covers all the bases. From adding telephony and webchat into the mix, to bringing in social media channels – we’ve fused everything together under one single channel letting you track your customers’ progress, wherever they are on your site.

Simple ticketing systems, like the one Intercom offers, won’t cut it when your customers use multiple channels. With Gnatta, there’s no limiting yourself. We provide an easy-to-manage solution to suit your needs, with a world-class routing system delivering a single customer view.

 

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Integrable

Gnatta integrates easily with any application providing an open API and supporting in-app widgets. How does this help? The seamless integration keeps your agents focused solely on the customer, whether they’re checking an inventory or a tracking system – without wasting time on data gathering.

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Scalable

Growth can be difficult. Problems you couldn’t imagine at the start of your journey might become massive pain points without the right software to hand. Gnatta helps start-ups scale comfortably. And it gets to work straight away – no matter what size your business starts out at.

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24/7 UK-Based Support

Need a little extra help? Our UK-based support is available 24/7. Armed with full analytics and backed by our dedicated product experts, we’ve made hard decisions easy and customer response times quicker, so you can get back to what matters – providing industry-leading customer care.

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Interactions, Not Tickets

We’ve swapped the old ticketing system for interactions, so you can benefit from silo-free efficiency, streamlined customer query resolutions and no duplicate tickets – something our competitors aren’t doing right now.

See all features

All Features

How do you know we’re great at what we do? One look at our clients shows you we’re in good company. From massive household names to start-ups – we supply our incredible customer service software to companies all over the world.

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8

Gnatta vs. Intercom: A Comparison

When it comes to high-end web chat technology, Intercom are no slouches. But do they compare when they go head-to-head with us? From pricing differences to support, find out how our features stack up against everything Intercom has to offer below…

Features Intercom Gnatta
Integrations Available Available
Customisable Routing Available Available
Real-time Prioritisation Available Available
Profile Aggregation Unavailable Available
Omnichannel capability Unavailable Available
Complete Real-Time Analytics & Reporting Unavailable Available
Bespoke Workflow Engine Unavailable Available
Completely Customisable Unavailable Available
Widgets Unavailable Available
24/7 UK Support Unavailable Available
Pricing $74pm £59pm

Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource
Rocket on computer screen

Power Your Team with The Best

Why settle when it comes to your customer comms? We can offer big savings compared to our competitors like Intercom, and with more of the key features you need to show for it. Our savings calculator is ready to crunch the numbers and show where you can save money after switching to our customer service software.

Put the value of customer interactions first, book your demo below.

Book a Demo

Compare Gnatta with Other Customer Service Software

When it comes to choosing their helpdesk software, businesses aren’t exactly spoiled for choice. Whether you’re looking for the best application integration or a new way to handle customer enquiries across your channels, why not see for yourself which software is right for you? Follow the links below to find out how Gnatta compares to the likes of Salesforce, Freshdesk, and Zendesk.

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Gnatta vs Salesforce

Salesforce
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Gnatta vs Zendesk

Zendesk
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Gnatta vs Freshdesk

Freshdesk

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