AI tools for contact centres
Integrated, on-demand AI that boosts agent productivity and automates smart workflows.
AI Agents.
Escalation Logic Sandbox Testing
The final word in AI for customer service – putting AI in the hot seat as a fully autonomous customer service agent. Import your knowledgebase, policies and process docs, hook into your external APIs, and let AI do what it does best: talk to customers.
About AI Agents
AI Workmate.
AI in Workflow Context-Driven Maximum Adoption
AI Workmate gets to work right before your human team sees the interaction – automatically detecting the reason for contact, analysing sentiment, spotting key entities (like order numbers or product names), and even translating messages behind the scenes. Then, it passes over to a human agent to do the real handling.
About AI Workmate
AI Ask.
Personal AI Assistant Suggest Responses Summarise
Give your agents on-demand access to their very own personal AI assistant, right there in the interaction. Summarise a long complaint, suggest a response, spell-check, change the tone and more.
About AI Ask
Plugged in data
Empower your AI capabilities with connected data from your external systems - order information, payment details, tracking updates and more.
Integrations
Simple pricing
AI features can be Bolted-On with your existing license costs, or in the case of AI Agents, purchased separately.
Pricing
Safe and secure
AI in Gnatta doesn't send messages or interact with the customer without your say-so, with read-only access to the interaction.
All FeaturesGnatta is trusted by brands across the globe - here's a few.
Get a demo.
A no-strings, 30-minute tour of the product. See it in action.
Check pricing.
We’re competitively priced and proud of it. See how we measure up.
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