We’ve got your back.
Leading a customer service team is a constant battle between efficiency and effectiveness. As a customer-orientated professional, you know the importance of every customer interaction and the value of each connection.
However, the constant pressure to answer more channels, whilst meeting rising customer expectations, can sometimes seem impossible. We know this from experience.
Our founding team all have experience as front-line customer service representatives. We needed to boost our own contact centre, but couldn’t find software that was right for us.
That’s why we built Gnatta.