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Resources
- Gnatta Launches 2022 Software Buying Guide
- Gnatta Launches Completely Customisable Self-Serve Product
- Migrate to Webchat to Save Money and Improve Efficiency
- Social Media Quick Replies as a Cost Reduction Strategy
- The Benefits of Using Webchat
- What are Workflows and How Do They Work?
- What is the Right Channel Mix for My Business?
- Why Choose Gnatta? Customisation
Blog
- 6 Qualities of a Successful Customer Service Manager
- 6 Ways to Reduce Ecommerce Return Rates
- 6 Ways to Retain Contact Centre Staff
- 7 Call Centre Tactics for Reducing Average Handling Time (AHT)
- 8 Ways to Reduce Your E-commerce Cart Abandonment Rate
- A Guide to Scripting for Customer Services Explained (with Examples)
- A Single Customer View
- Automation and AI in Customer Communication
- Automation Cuts Costs; Why Aren’t You Using It?
- Brand Logos Reimagined by Famous Artists – According to AI
- Business Forecasting: The Ultimate Guide
- Conversational AI: Differentiating Between Relationship & Function
- Customer Service Chatbots in 2021: 3 Myths to Dispel
- Customer Service Questions: Webchat Vs. Chatbot
- Customer Service Technology Improves Advisor Performance
- Data Compliance Guide: How to Handle Customer Information Responsibly
- Drag. Click. Define
- eCommerce Customer Journey Frustrations Revealed!
- Empathy in Customer Service: A Guide
- FAQ Bots vs. Traditional FAQ Pages: What You Need to Know
- Gen Z: How to Harness Their Power as Brand Advocates
- Gnatta for the Insurance Industry
- How Important is Chatbot and Webchat Tone of Voice?
- How Repeat Customer Queries could be Costing Your Business Time and Money
- How to Create a Customer Journey Map: Step-by-Step
- How to Handle Product Recalls Faster
- How to Improve CSAT & NPS in a Contact Centre
- How to Improve FCR (First Contact Resolution) in a Call or Contact Centre
- How to Manage Crisis Communications: Planning, Training and Customer Service
- How to Use Reviews to Inform Customer Service Strategy
- Keep Up. Help Out.
- Omnichannel vs Multichannel Ecommerce: What’s the Difference?
- Optimise Omnichannel with Customisable Workflows
- Preparing for Retail Peak Season: A Guide
- The Benefits of SaaS
- The Complete Guide to Customer Loyalty and Retention
- The Customer Service KPIs You Should be Measuring
- The Future of Eco-Friendly Products: A Trend Analysis Report
- The New Normal? E-Commerce Customer Service in 2020
- The Role of Automation in Customer Service Jobs
- Understanding both General & Contact Centre Customer Pain Points
- Utility Company Call Centres – Getting it Right
- VOIP: Everything You Need to Know
- Website Accessibility: An Industry Analysis
- What is Conversational AI? Definition, Benefits and Examples
- What is Interactive Voice Response (IVR) Technology in a Call Centre?
- What is the difference between eCommerce and mobile commerce?
- Why Employee Experience Benefits Customer Experience
- Why You Can’t Ignore Omnichannel Customer Care
- WISMO?