Resources by topic:

computer screen with pop-ups Blog posts

E-Commerce Returns Management: Why You Should be Automating Your Returns

Returns automation has the power to revolutionise returns management. In this guide, we’ll explore everything that e-commerce retailers should know about how to handle their returns with ease and efficiency, with the help of automation techniques.

Read more
checklist on clipboard graphic Blog posts

10 Core Principles of Customer Service: Explained

Customer service representatives should always strive to uphold the top principles of their trade and provide the best quality of service every time. From speed to accuracy, here’s the 10 core precepts of customer service and how to apply them.

Read more
Social Media Quick Replies as a Cost Reduction Strategy Blog posts

How to Apologise to a Customer: Our Top Tips with Examples

We all get things wrong sometimes, but admitting this and dealing with issues correctly isn’t always easy. Here’s how to apologise to customers with professionalism, speed and accuracy.

Read more
customer service Blog posts

What is a BPO Call Centre & How Does it Work?

Hit your business’ maximum operational capacity but still unable to meet customer expectations? It might be time to let a BPO call centre step in…

Read more
woman on mobile phone showing hearts Blog posts

Customer Sentiment Analysis: Everything You Need to Know

Gaining a better understanding of how your customers feel about your brand can have a huge impact on your confidence for future strategies. Here are all the main things to know about customer sentiment analysis…

Read more
colleagues talking Blog posts

UK Customer Service Roles: A Visual Report

The customer service job market in the UK might be one of the biggest, but what are some of the current trends? We analysed the data to get a better idea…

Read more
man using computer connected to 2 computer and 1 mobile screens Blog posts

Call Centre Workforce Management: WFM Explained

Allocating and managing resources effectively within a call centre creates a solid foundation for productivity. Here’s how workforce management can assist with your business’ goals…

Read more
robot on conveyer belt Blog posts

What is an Automatic Call Distribution (ACD)?

What is automatic call distribution, and why is it such a helpful tool to implement within your inbound call and contact centres? Let’s find out…

Read more
Retail Messages Blog posts

AOV Calculator & 5 Tactics to Increase Your Average Order Value

Tracking your average order value can be important for lots of reasons. Here we’ll guide you through the ins and outs of this metric, and how you can boost AOV within your business…

Read more
1 2 3 7

Discover More With Gnatta.

Get access to free expert insight, exclusive CS events, and the best offers. Only available through our newsletter.