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Returns automation has the power to revolutionise returns management. In this guide, we’ll explore everything that e-commerce retailers should know about how to handle their returns with ease and efficiency, with the help of automation techniques.Read more
Customer service representatives should always strive to uphold the top principles of their trade and provide the best quality of service every time. From speed to accuracy, here’s the 10 core precepts of customer service and how to apply them.Read more
We all get things wrong sometimes, but admitting this and dealing with issues correctly isn’t always easy. Here’s how to apologise to customers with professionalism, speed and accuracy.Read more
Hit your business’ maximum operational capacity but still unable to meet customer expectations? It might be time to let a BPO call centre step in…Read more
Gaining a better understanding of how your customers feel about your brand can have a huge impact on your confidence for future strategies. Here are all the main things to know about customer sentiment analysis…Read more
The customer service job market in the UK might be one of the biggest, but what are some of the current trends? We analysed the data to get a better idea…Read more
Allocating and managing resources effectively within a call centre creates a solid foundation for productivity. Here’s how workforce management can assist with your business’ goals…Read more
What is automatic call distribution, and why is it such a helpful tool to implement within your inbound call and contact centres? Let’s find out…Read more
Tracking your average order value can be important for lots of reasons. Here we’ll guide you through the ins and outs of this metric, and how you can boost AOV within your business…Read more