Gnatta: A Freshdesk Alternative

Partner with the experts and watch your customer service team flourish thanks to our Freshdesk alternative. Ready to explore the benefits of Gnatta compared to Freshdesk? Let’s go…

Find out more about how Gnatta can boost your customer service or get the ball rolling straight away with your Gnatta Free Trial.

Through our helpdesk software, we’ve worked alongside many global brands and enhanced their customer service. From local businesses and start-ups to worldwide enterprises, brands of all shapes and sizes trust us to help them deliver the best communication tools for their customers.

Take a look at how our reputation is growing amongst some of the world’s biggest household names…

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8
Features Freshdesk Gnatta
Omnichannel Available Available
Real-time Routing Available Available
Real-time Analytics & Reporting Unavailable Available
Widgets Unavailable Available
Profile Aggregation Unavailable Available
Custom Business Rules Unavailable Available
On-Site Go-Live Support Unavailable Available
Social Junking Unavailable Available
Completely Customisable Unavailable Available
Bespoke Workflow Engine Unavailable Available
Pricing £75pm £55pm

Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource
call centre header image graphic

Get the Best Tool on the Market

We’re not the bragging type, but we believe our cost-effective, customisable, interaction-based approach makes us the best option on the market.

We’ve built our comms software from the ground up and put customers at the forefront of everything we do. And because we believe businesses of all scales and sizes deserve the best, we’ve done everything we can to provide you with the most cost-effective helpdesk solution out there.

Find out below how much you can save with Gnatta.

Savings Calculator

Discover More With Gnatta.

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