Gnatta: A Freshdesk Alternative

Complete customisation

We’ve stripped everything back. Now you can set up your helpdesk as efficiently as possible whichever way suits you – no coding necessary. From widgets to bespoke workflows, the additional customisation gives Gnatta the edge over Freshdesk customer service software.

Affordable Pricing

Looking for more features at a fraction of the cost? With Gnatta, you’ll save a massive £240 per year compared to Freshdesk pricing. What’s more, you’ll benefit from our additional range of features, including real-time analytics and reporting.

24/7 UK-Based Support

If you get stuck at any point, our UK-based support is available 24/7 to help you quickly get back on track. Armed with full analytics and backed by our dedicated product experts, you’ll get the insight you need to make the tough decisions and respond to your customers in far less time.

Interactions, Instead of Tickets

 Say good riddance to the old ticketing system. At Gnatta, we’ve swapped tickets for interactions – so your business can benefit from efficiency and quicker customer query resolutions. As a result, we can keep things running smoothly on both ends.

Single Customer View

Simple ticketing systems often don’t cut it when your customers use multiple channels.

With Gnatta, you don’t have to limit your thinking. We provide an easy-to-manage solution to suit your needs, with a world-class routing system that delivers a single customer view.

Integrable

Integration is at the forefront of our customer-centric focus. That’s why our helpdesk software can integrate seamlessly with any application providing an open API – and support in-app widgets too. Our integration capabilities mean your team spends less time gathering data and more time thinking about the customer.

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