Get in Touch
Like what you see from us? Whether you want to learn more about our unique product features or just see what else we can do – it’s worth getting in touch.
Get in TouchAll Features
Interested in how Gnatta would suit your business? Take a look at our comparison tables below and compare each of our packages to see which could work best for you.
Compare features
Pricing
| Core | Plus | Ultimate | |
|---|---|---|---|
| Pay monthly | £45/user | £89/seat | -- |
| Pay annually | £35/user | £75/seat | £119/seat |
| Minimum Contract length | One Year | One Year | Two Years |
| Model ?Got 20 agents but only need 12 online at once? Save with seats! | Per User | Per Seat | Per Seat |
| Admin licenses | Available£Additional cost£10/user | Available£Additional cost£5/user | Available5 Free |
Channels
| Core | Plus | Ultimate | |
|---|---|---|---|
| Available | Available | Available | |
| Available | Available | Available | |
| Gnatta Messenger | Available | Available | Available |
| Telephony | Available | Available | Available |
| SMS | Available | Available | Available |
| Available | Available | Available | |
| Available | Available | Available | |
| Trustpilot | Available | Available | Available |
| Contact forms | Available | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Attachments | Available | Available | Available |
| Inbound email authentication ?SPF, DMARC | Available | Available | Available |
| Signatures | Template | Custom | Custom |
Webchat
| Core | Plus | Ultimate | |
|---|---|---|---|
| In-line webchat ?Pop-up chat that floats on top of your website, with a chat button to indicate availability | Available | Available | Available |
| File sharing | Available | Available | Available |
| Agent transfer | Available | Available | Available |
| Agent notes | Available | Available | Available |
| Typing indicators | Available | Available | Available |
| Offline form ?No agents online? Collect queries with a fallback form | Available | Available | Available |
| Editable template ?Edit our pre-built template - select colours, fonts and more | Available | Available | Available |
| Pre-chat form | Pre Set | Custom | Custom |
| Post-chat survey | Unavailable– | Available | Available |
| Unbranded template ?Remove all references to the Gnatta brand | Unavailable– | Unavailable– | Available |
Social Media
| Core | Plus | Ultimate | |
|---|---|---|---|
| Facebook comments | Available | Available | Available |
| Facebook Messenger | Available | Available | Available |
| Instagram Messenger | Available | Available | Available |
Voice
| Core | Plus | Ultimate | |
|---|---|---|---|
| Total Numbers Available | Unlimited | Unlimited | Unlimited |
| Call recording | Available | Available | Available |
| Call toolbox ?Mute, hold and transfer calls whenever you need to | Available | Available | Available |
| Welcome message ?Greet customers before connecting to an agent | Available | Available | Available |
| Call forwarding | Available | Available | Available |
| IVR journey ?Take callers through a routing journey to collect data before connecting to an agent | Unavailable– | Available | Available |
| Business hours | Unavailable– | Available | Available |
| Request callback ?Let callers request a callback, so they don't have to wait in a queue | Unavailable– | Available | Available |
| Secure payments ?Take secure payments, over the phone | Unavailable– | Available | Available |
| Call porting ?Bring an existing number into Gnatta | Unavailable– | Unavailable– | Available |
Support
| Core | Plus | Ultimate | |
|---|---|---|---|
| Service Desk | Unavailable– | 24/7 | 24/7 |
| Phone Support | Unavailable– | Unavailable– | Available |
| Knowledge Base | Available | Available | Available |
| Onboarding Wizard | Available | Available | Available |
| Video Training | Available | Available | Available |
| Training Classes | £Additional cost | £Additional cost | £Additional cost |
| Service Delivery Manager | Unavailable– | £Additional cost | £Additional cost |
| Status Page | Available | Available | Available |
Efficiency Features
| Core | Plus | Ultimate | |
|---|---|---|---|
| Automatic routing ?Let Gnatta assign interactions to agents, completely handsfree | Available | Available | Available |
| Channel prioritisation ?Live vs non-live, or public vs private - tell us what matters | Available | Available | Available |
| Channel hopping ?Switch channels mid-interaction, or send an external email - in the same interaction! | Available | Available | Available |
| Quick replies & chatbots | Simple | Advanced | Unlimited |
| Escalations ?Factor in time decay, keywords and metadata to prioritise urgent interactions | Unavailable– | Available | Available |
| Merge duplicate messages ?Combine duplicate messages from the same customer in multiple channels into a single interaction | Unavailable– | Limited | Unlimited |
| Interaction timers ?Need to double back to an interaction after chasing a 3rd party? Set a time to reopen and reassign the interaction | Unavailable– | Limited | Unlimited |
| Custom user states | Unavailable– | Available | Available |
| Agent scripting | Unavailable– | Available | Available |
Analytics
| Core | Plus | Ultimate | |
|---|---|---|---|
| Reporting Suite ?Our brand-new historical data reporting suite | Available | Available | Available |
| Custom reports ?Build your own reports, or use our presets, to analyse data from every angle | Available | Available | Available |
| Export data | CSV Only | CSV / Integration | CSV / Integration |
| Real-time dashboards ?Monitor your operation in the moment with fully customisable live dashboards | Unavailable– | Available | Available |
General Features
| Core | Plus | Ultimate | |
|---|---|---|---|
| Chronological interaction history ?See everything we've picked up about this interaction, in one chronological timeline | Available | Available | Available |
| Audit trail ?See who's done what, when | Available | Available | Available |
| Related interactions ?See older interactions from the same customer, discussing previous queries | Available | Available | Available |
| Custom data ?Create custom data fields to display in the 'Update Panel' next to each interaction | Available | Available | Available |
| Address book ?Store useful contact details where agents can access them when they need to - like couriers and suppliers | Available | Available | Available |
| Notes | Available | Available | Available |
| Notifications ?Send notifications to your agents to share updates, news, or training information | Available | Available | Available |
| Agent capacity limits ?Editable by channel, so agents are never overwhelmed by too many live conversations | Available | Available | Available |
| Saved content responses ?Create a bank of saved content templates, ready for your agents to fill and send | Available | Available | Available |
Integrations
| Core | Plus | Ultimate | |
|---|---|---|---|
| 3rd Party Integrations ?Bring your external data into Gnatta, to achieve a true single customer view | View Only | View & Workflows | View & Workflows |
| Integration Support | Limited | Limited | Full |
| API Access | Unavailable– | Available | Available |
| 3rd Party Bots | Unavailable– | Unavailable– | Available |
Security
| Core | Plus | Ultimate | |
|---|---|---|---|
| Native Authentication | Available | Available | Available |
| SSO | Available | Available | Available |
| Secure Access Rules | Available | Available | Available |
| Encryption at Rest and in Transit | Available | Available | Available |
| User Permissions Management | Available | Available | Available |
| Disaster Recovery Plan | Standard | Standard | Enhanced |
| Business Continuity Plan | Standard | Standard | Enhanced |
| Uptime SLA | 99.50% | 99.50% | 99.95% |
| Performance SLA | 99% | 99% | 99.5% |
| Service Credits | Unavailable– | Unavailable– | Available |
| Contact Archiving | 2 Years | 3 Years | Life of contract |
| Contract End Contact Archiving | 1 Month | 1 Month | 6 Months |
Support
| Core | Plus | Ultimate | |
|---|---|---|---|
| Setup ?Completely free product setup and support | Available | Available | Available |
| Ongoing Config ?Completely free product support and iterative changes to your Gnatta configuration | Available | Available | Available |
| 24/7 Service Desk | Available | Available | Available |
| Gnatta Status Page | Available | Available | Available |
| Service Delivery | Shared | Shared | Dedicated |
| Support SLAs | Standard | Standard | Enhanced |
| On-Site Go Live | Unavailable– | Unavailable– | Available |
| Major Incident Reports | Unavailable– | Unavailable– | Available |
Gnatta: For All Industries
Gnatta software can boost customer comms for businesses across any industry.
Compare Gnatta vs. Other Software Providers
Gnatta vs. Freshdesk
More customisation and bespoke workflows at a fraction of the cost – see how we stack up against Freshdesk.
Freshdesk
Gnatta vs. Salesforce
Salesforce is a big name in the communication software world. See how our features and pricing compare below.
Salesforce