All Features

If you're interested in how Gnatta would suit your business, take a look at our comparison table below and compare each of our packages allowing to see which suits your needs.

Compare features

Pricing

Starter Lite Premium Professional Enterprise
Monthly Free £30 £55 £80 £130
Quarterly Free £27 £52 £77 £125
Annually Free £25 £49 £77 £125
Terms NA Monthly Monthly Monthly Annual
Model Per User Per User Per User Per Seat Per Seat
Lite Licenses None None - £5 5 - £5 10 - £5 50 - £5
Maximum Users 3 Unlimited Unlimited Unlimited Unlimited

Channels

Starter Lite Premium Professional Enterprise
Email Available Available Available Available Available
Facebook Available Available Available Available Available
Twitter Available Available Available Available Available
Webchat Available Available Available Available Available
Telephony Available Available Available Available Available
SMS Available Available Available Available Available
WhatsApp Available Available Available Available Available

Email

Starter Lite Premium Professional Enterprise
Number of Email Addresses 1 Unlimited Unlimited Unlimited Unlimited
Incoming Email Authentication (SPF, DMARC) Unavailable Available Available Available Available
Attachments Unavailable Available Available Available Available
Signatures Template Template Customisable Customisable Customisable

Webchat

Starter Lite Premium Professional Enterprise
In Line Webchat Available Available Available Available Available
Mobile Webchat Available Available Available Available Available
In-App Webchat Available Available Available Available Available
File Sharing Available Available Available Available Available
Transcripts Available Available Available Available Available
Offline Form Available Available Available Available Available
Agent Transfer Available Available Available Available Available
Agent Notes Available Available Available Available Available
Typing Indicators Available Available Available Available Available
Automated Replies Unavailable Available Available Available Available
Proactive Webchat Unavailable Available Available Available Available
Pre-Chat Form Unavailable Available Available Available Available
Agent Scripting Unavailable Unavailable Unavailable Available Available
Opening Hours Unavailable Unavailable Unavailable Available Available
Template Pre-Set Only Pre-Set Only Choice of Pre-Sets Customisable Customisable
Template Unbranding Unavailable Unavailable Unavailable Unavailable Available

Social Media

Starter Lite Premium Professional Enterprise
Facebook Available Available Available Available Available
Facebook Messenger Available Available Available Available Available
Twitter Available Available Available Available Available
Twitter Direct Messages Available Available Available Available Available
Agent Handover Unavailable Available Available Available Available

Voice

Starter Lite Premium Professional Enterprise
Voicemail Unavailable Available Available Available Available
Total Numbers Available 1 Unlimited Unlimited Unlimited Unlimited
SMS £Additional cost £Additional cost £Additional cost £Additional cost £Additional cost
IVR Journey Pre-Set Only Pre-Set Only Choice of Pre-Sets Customisable Customisable
Wait Time Update No Pre-Set Only Pre-Set Only Customisable Customisable
Call Recording Available Available Available Available Available
Mute Available Available Available Available Available
Hold Available Available Available Available Available
Agent Transfer Available Available Available Available Available
Business Hours Unavailable Unavailable Available Available Available
Conference Calling Unavailable Unavailable Unavailable Available Available
Request a Callback Unavailable Unavailable Unavailable Available Available
Call Recording Controls Unavailable Unavailable Available Available Available
Call Monitoring & Barging Unavailable Unavailable Available Available Available
Local & Toll Free Numbers Unavailable £Additional cost £Additional cost £Additional cost £Additional cost
Inbound & Outbound Minutes £Additional cost £Additional cost £Additional cost £Additional cost £Additional cost
International Calling Unavailable £Additional cost £Additional cost £Additional cost £Additional cost

Messaging

Starter Lite Premium Professional Enterprise
WhatsApp Session Messages £Additional cost £Additional cost £Additional cost £Additional cost £Additional cost
WhatsApp Template Messages £Additional cost £Additional cost £Additional cost £Additional cost £Additional cost

Support

Starter Lite Premium Professional Enterprise
Service Desk Unavailable 24/7 24/7 24/7 24/7
Phone Support Unavailable Unavailable Unavailable Available Available
Knowledge Base Available Available Available Available Available
Onboarding Wizard Available Available Available Available Available
Video Training Available Available Available Available Available
Training Classes £Additional cost £Additional cost £Additional cost £Additional cost £Additional cost
Dedicated Service Delivery Manager Unavailable £Additional cost £Additional cost £Additional cost Available
Shared Service Delivery Unavailable Available Available Available Available
Status Page Available Available Available Available Available

Features

Starter Lite Premium Professional Enterprise
Full Interaction History Available Available Available Available Available
Related Contacts Available Available Available Available Available
Address Book Available Available Available Available Available
CSat Surveys Unavailable Available Available Available Available
Notes Available Available Available Available Available
Notifications Available Available Available Available Available
Contact Audit Trails Available Available Available Available Available
Quick Replies Unavailable 75 150 750 Unlimited
Content Unavailable 25 50 150 Unlimited
Profile Aggregation Unavailable Unavailable Unavailable Available Available
Agent Scripting Unavailable Unavailable Unavailable Available Available
Contact Filtering Unavailable Unavailable Available Available Available

Analytics

Starter Lite Premium Professional Enterprise
Standard Analytic Reports Available Available Available Available Available
Additional Reports Unavailable Unavailable Pre-Set Only Customisable Customisable
Export Data Unavailable Available Available Available Available
Live Dashboard Unavailable Unavailable Available Available Available
Schedule Automated Reports Unavailable Unavailable Unavailable Available Available
Share Dashboards with Non-Gnatta Users Unavailable Unavailable Unavailable Available Available

Customisation

Starter Lite Premium Professional Enterprise
Keyword Routing Unavailable Unavailable Available Available Available
Editable SLA's Unavailable Unavailable Available Available Available
Customisable IVR Unavailable Unavailable Unavailable Available Available
Editable Data Sets Unavailable Unavailable Available Available Available
Bespoke Team Creation Unavailable Unavailable Available Available Available
Assignation Round Robin Only Round Robin Only Round Robin & Fill Round Robin & Fill Round Robin & Fill
Editable Roles & Permissions Available Available Available Available Available
Editable Caps by Channel Unavailable Available Available Available Available

Integrations

Starter Lite Premium Professional Enterprise
Widget Marketplace Unavailable Available Available Available Available
Third Party Bots Unavailable £Additional cost £Additional cost £Additional cost £Additional cost
API Access Unavailable Available Available Available Available
Creative Private Apps Unavailable Available Available Available Available

Security

Starter Lite Premium Professional Enterprise
Native Authentication Available Available Available Available Available
SSO Unavailable Available Available Available Available
Secure Access Rules Available Available Available Available Available
Encryption at Rest and in Transit Available Available Available Available Available
Disaster Recovery Plan Available Available Available Available Available
Business Continuity Plan Available Available Available Available Available
Uptime SLA 99% 99.90% 99.90% 99.90% 99.95%
Performance SLA's Unavailable Unavailable 99.00% 99.00% 99.50%
Service Reviews Unavailable Unavailable Unavailable Unavailable Available
Contact Archiving 6 Months 2 Years 2 Years 3 Years Length of Relationship
Contract End Contact Archiving 1 Month 1 Month 1 Month 1 Month 6 Months
SSL Certificate Available Available Available Available Available
GRC Documentation Unavailable Unavailable Unavailable Unavailable Available

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