Gnatta vs. Zendesk.

Customer communication is changing. Leave tickets in the past where they belong and upgrade to a single customer view.

What makes us different?

Gnatta is a product that handles scale, really well.

Whereas Zendesk use their ticketing system, we take a smarter approach by organising your messages into interactions.

This means every message is displayed in chronological order in a single conversation, regardless of channel.

This eliminates duplicate contacts, improves first time resolution and reduces your customer waiting time.

Result: More efficient staff. Happier customers. Better bottom line.

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL
Hotel Chocolat We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay Doll Beauty
Modern Milkman Mosaic UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8
Features Zendesk Gnatta
Omnichannel Available Available
Basic Routing Available Available
Automated Responses Available Available
Interaction Based Unavailable Available
Agent Permissions Unavailable Available
Live Dashboards Unavailable Available
Customer Success Manager Unavailable Available
Customisable without SI Help Unavailable Available
24/7 UK-Based Support Unavailable Available
Fully Automated Assignation Unavailable Available
Pricing £79pm £75pm

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

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