What makes us different?
Gnatta is a product that handles scale, really well.
Whereas Zendesk use their ticketing system, we take a smarter approach by organising your messages into interactions.
This means every message is displayed in chronological order in a single conversation, regardless of channel.
This eliminates duplicate contacts, improves first time resolution and reduces your customer waiting time.
Result: More efficient staff. Happier customers. Better bottom line.