Gnatta: A Zendesk Alternative

Customer communication is changing for the better. Leave tickets in the past where they belong and upgrade your helpdesk experience to a single customer view. Gnatta is paving the way as a Zendesk alternative, so how do we do it?

Find out more about how Gnatta can enhance your comms or get started straight away with your Gnatta Free Trial

What makes us different?

Want to eliminate duplicate contacts, improve first-time resolution, and reduce customer waiting time?

Say hello to our single customer view solution.

We’ve done away with the ticketing system used by Zendesk and replaced it with a smarter approach by organising your messages into interactions.

This means every message is displayed in chronological order in a single conversation, regardless of channel.

The result? Gnatta customers get to reap the benefits of more efficient staff, happier customers, and a better bottom line.

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8

We’re honoured to be trusted by household brands we all know and love from around the globe. Gnatta is suitable for all types of businesses – whether that be local businesses, start-ups or enterprises. Just take a look at some of the names below…

Gnatta vs. Zendesk: A Comparison

Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features.

So, why should your business choose Gnatta as an alternative to Zendesk? Find out below what’s possible with us that isn’t with them…

Features Zendesk Gnatta
Omnichannel Available Available
Basic Routing Available Available
Automated Responses Available Available
Interaction Based Unavailable Available
Agent Permissions Unavailable Available
Live Dashboards Unavailable Available
Customer Success Manager Unavailable Available
Customisable without SI Help Unavailable Available
24/7 UK-Based Support Unavailable Available
Fully Automated Assignation Unavailable Available
Pricing £79pm £75pm

Huge brands such as DHL, AO, and FM Outsource have all successfully optimised their customer service using our product.

How do we know?

Our reviews speak volumes.

Let our satisfied customers speak for themselves.

Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource
ecommerce header image

Get the Best Tool on the Market

We’re a proud Northern business with the firm belief that the proof is in the pudding. That’s why the best way to find out if Gnatta is the product for you is by trying it out.

Have we convinced you that Gnatta is a worthy alternative to Zendesk?

Dive in and book a demo with our experts today to see for yourself.

Book a Demo

Compare Gnatta with Other Customer Engagement Software

We know we’re not the only customer engagement software out there.

Our omnichannel solution provides unique capabilities against competitors like Freshdesk and Intercom. Click the links below to see what we do differently.

How do we stack up against Zendesk?

We have a lot of respect for our cousin and the transformative software they pioneer for startups everywhere. Click below to receive a copy of our guide and see for yourself how Gnatta measures up against Zendesk.

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Ready to enhance your customer comms? Get in touch with us to arrange a demo or get the ball rolling all on your own with our completely free 30-day trial.

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