Customer communication is changing for the better. Leave tickets in the past where they belong and upgrade your helpdesk experience to a single customer view. Gnatta is paving the way as a Zendesk alternative, so how do we do it?
Find out more about how Gnatta can enhance your comms or get started straight away with your Gnatta Free Trial.
Want to eliminate duplicate contacts, improve first-time resolution, and reduce customer waiting time?
Say hello to our single customer view solution.
We’ve done away with the ticketing system used by Zendesk and replaced it with a smarter approach by organising your messages into interactions.
This means every message is displayed in chronological order in a single conversation, regardless of channel.
The result? Gnatta customers get to reap the benefits of more efficient staff, happier customers, and a better bottom line.
Gnatta handles interactions rather than tickets in a single customer view. Because of this, agents can get to work solving customer queries more efficiently.
Real-time customisable routing ensures each customer query is queued, prioritised, and assigned correctly. Gnatta provides the most effective route for your customer service.
Gnatta is fully customisable for your team – no IT code or expensive SI’s required. They can jump straight in and start seeing results instead of spending loads of time learning the ropes.
With us, you’ll save £48 p/a compared to Zendesk’s pricing.
24/7 UK-based support available whenever you need us, for whatever you need us for.
Gnatta handles scalable automation with ease making it perfect for businesses of any size.
We’re honoured to be trusted by household brands we all know and love from around the globe. Gnatta is suitable for all types of businesses – whether that be local businesses, start-ups or enterprises. Just take a look at some of the names below…
Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features.
So, why should your business choose Gnatta as an alternative to Zendesk? Find out below what’s possible with us that isn’t with them…
| Features | Zendesk | Gnatta |
|---|---|---|
| Omnichannel | Available | Available |
| Basic Routing | Available | Available |
| Automated Responses | Available | Available |
| Interaction Based | Unavailable | Available |
| Agent Permissions | Unavailable | Available |
| Live Dashboards | Unavailable | Available |
| Customer Success Manager | Unavailable | Available |
| Customisable without SI Help | Unavailable | Available |
| 24/7 UK-Based Support | Unavailable | Available |
| Fully Automated Assignation | Unavailable | Available |
| Pricing | £79pm | £75pm |
Huge brands such as DHL, AO, and FM Outsource have all successfully optimised their customer service using our product.
How do we know?
Our reviews speak volumes.
Let our satisfied customers speak for themselves.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
We’re a proud Northern business with the firm belief that the proof is in the pudding. That’s why the best way to find out if Gnatta is the product for you is by trying it out.
Have we convinced you that Gnatta is a worthy alternative to Zendesk?
Dive in and book a demo with our experts today to see for yourself.
Book a DemoWe know we’re not the only customer engagement software out there.
Our omnichannel solution provides unique capabilities against competitors like Freshdesk and Intercom. Click the links below to see what we do differently.
We have a lot of respect for our cousin and the transformative software they pioneer for startups everywhere. Click below to receive a copy of our guide and see for yourself how Gnatta measures up against Zendesk.
Ready to enhance your customer comms? Get in touch with us to arrange a demo or get the ball rolling all on your own with our completely free 30-day trial.
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