Leave tickets in the past where they belong and upgrade your helpdesk experience with an automation-led contact centre, built with clicks-not-code configuration. Gnatta is a flexible, modern Zendesk alternative that can grow with you.
We have a lot of respect for Zendesk and the transformative software they pioneer for startups everywhere, and we've a lot in common with them too - but below, we're covering the major differences between our platforms.
Every message, regardless of channel, is part of a chain of events for the customer. That’s why Gnatta will automatically associate each message with the correct customer, and provide your agents with a single chronological view of the entire issue – not just the channel they’re on right now.
Gnatta automatically categorises, prioritises and assigns inbound contacts to your customer service agents – 100% handsfree. No more cherrypicking. Customise agent capacity and skillsets and Gnatta will make sure every contact reaches the right person – every time.
With Gnatta Plus and Gnatta Ultimate, you can unlock pricing by the seat, not user accounts. That means you’ll only be charged for the users you need online at one time – not the number of logins you’ve created. Say yes to flexible working requests, share the difficult-to-cover shifts, and don’t pay a penny more.
Gnatta domains are created with clicks-not-code config, by a dedicated support team. With no added costs for support, you won’t need to lift a finger to create an industry leading contact centre. You don’t need to be a Gnatta expert to get the most out of it – just an expert in your own business.
Transparency and honesty are important to us, which is why we always strive to draw the fairest comparisons possible with our competitors and their features. Below, we’re comparing Gnatta Plus with Zendesk Suite Growth (as of February 2024).
| Features | Zendesk | Gnatta |
|---|---|---|
| Omnichannel | Available | Available |
| Basic Routing | Available | Available |
| Pre-Built Reports | Available | Available |
| Automated Responses | Available | Available |
| Interaction Based | Unavailable | Available |
| Agent Permissions | Unavailable | Available |
| Custom Reporting | Unavailable | Available |
| Custom Live Dashboards | Unavailable | Available |
| Free, On-Going Config | Unavailable | Available |
| 24/7 UK-Based Support | Unavailable | Available |
| Escalation Logic | Unavailable | Available |
| Fully Automated Assignation | Unavailable | Available |
| AI Assistant | Unavailable | Available |
| Pricing | £75 per user | £75 per seat |
The proof is in the pudding – and the best way for you to decide whether Gnatta is a worthy alternative to Zendesk, is to see it in action.
Book in a for a 30-minute, no strings attached call below. We’d love to show you around.
Book a DemoWe know we’re not the only customer engagement software out there – but we believe our omnichannel solution measures up with the best. See how we compare with competitors like Freshdesk and Intercom below.
