Customer communication is changing. Leave tickets in the past where they belong and upgrade to a single customer view.
Gnatta is a product that handles scale, really well.
Whereas Zendesk use their ticketing system, we take a smarter approach by organising your messages into interactions.
This means every message is displayed in chronological order in a single conversation, regardless of channel.
This eliminates duplicate contacts, improves first time resolution and reduces your customer waiting time.
Result: More efficient staff. Happier customers. Better bottom line.
We have a lot of respect for our cousin and the transformative software they pioneer for startups everywhere. Here’s how we measure up.
See more| Features | Zendesk | Gnatta |
|---|---|---|
| Omnichannel | Available | Available |
| Basic Routing | Available | Available |
| Automated Responses | Available | Available |
| Interaction Based | Unavailable | Available |
| Agent Permissions | Unavailable | Available |
| Live Dashboards | Unavailable | Available |
| Customer Success Manager | Unavailable | Available |
| Customisable without SI Help | Unavailable | Available |
| 24/7 UK-Based Support | Unavailable | Available |
| Fully Automated Assignation | Unavailable | Available |
| Pricing | £79pm | £75pm |
Being a proud Northern business, we believe the proof is in the pudding. With our interaction based approach we’ve done away with tickets. The best way to understand why you should use Gnatta is to try it, get in touch today for a demo from our experts.
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Gnatta is completely configurable without any coding, or expensive system integrators. Plus our team are always on hand with expert advice.
Access our product experts anytime across our helpdesk and live chat functions. We’re only ever a query away.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
