Gnatta vs. Zendesk.

The number one question during our sales process from Zendesk users is "how are we different to Zendesk?" Are we better, and can we prove it? Well, check out the comparison table below for our answer.

What makes us different?

Gnatta was designed, in the beginning, for enterprise-level businesses. That meant creating a product that could handle scale. And we mean real scale.

Unlike many out-of-the-box communication platforms, we then worked from the top-down to approach the larger middle market and startup zone. Instead of tacking new features onto an unstable core, we peeled back the layers to reveal a powerful product that could be as simple or as complex as needed.

What’s more, with Gnatta you can create the ideal customer contact centre for your business, without developer intervention. Almost every part of Gnatta can be configured to meet your needs – even if you take an out-of-the-box setup template to get started.

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL
Features Zendesk Gnatta
Omnichannel Available Available
Analytics Available Available
Integrations Available Available
Support Available Available
On-site Go-Live Support Unavailable Available
Profile Aggregation Unavailable Available
Widgets Unavailable Available
Real-Time Prioritisation Unavailable Available
Real-Time Routing Unavailable Available
Completely Customisable Unavailable Available
Bespoke Workflow Engine Unavailable Available
Pricing £79pm £59pm

Sign Up Today for Free Alpha Access

As part of our goal to be the number one customer communication platform on the market, we're launching a new product suite with even more features to make your customer conversations more efficient, and more effective, than ever before! We're so confident it'll be a hit, we're even offering FREE early access to help get you started.

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

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