We keep pricing simple. There are no added costs for setup, support or professional services - it's all included in your license fee. Discover what our interaction-based, omnichannel customer care solution can do for you.
Choosing the right communication platform is a big step in your business journey – book a call with a Gnatta expert today to find out how Gnatta could work for you.
Let's chat| Core | Plus | Ultimate | |
|---|---|---|---|
| Available | Available | Available | |
| Telephony | Available | Available | Available |
| Gnatta Messenger | Available | Available | Available |
| SMS | Available | Available | Available |
| Facebook Public | Available | Available | Available |
| Facebook Messenger | Available | Available | Available |
| Contact Forms | Available | Available | Available |
| Available | Available | Available | |
| Available | Available | Available | |
| Trustpilot | Unavailable– | Unavailable– | Unavailable– |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Automatic routing ?Let Gnatta assign interactions to agents, completely handsfree | Available | Available | Available |
| Channel prioritisation ?Live channels vs non-live, public vs private - tell us what matters | Available | Available | Available |
| Channel hopping ?Switch channels mid-interaction or send an email to the courier - in one place! | Available | Available | Available |
| Quick replies & chatbots | Simple | Advanced | Unlimited |
| Escalations ?Factor in time decay, keywords and metadata to prioritise urgent queries | Unavailable– | Available | Available |
| Merge duplicate messages ?Combine duplicate messages from the same customer in multiple channels into a single interaction | Unavailable– | Available | Available |
| Interaction timers ?Need to double back to an interaction after chasing a 3rd party? Set a timer to reopen and reassign the interaction. | Unavailable– | Available | Available |
| Custom user states | Unavailable– | Available | Available |
| Agent scripting | Unavailable– | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| NEW! Reporting Suite ?Brand-new historical data reporting suite - use presets or build your own reports | Available | Available | Available |
| Data Export | CSV Only | CSV / Integration | CSV / Integration |
| 3rd party integrations ?Bring in your external data for a truly single customer view | View Only | View & Workflows | View & Workflows |
| Integration support | Limited | Limited | Full |
| Real-time dashboards ?Build your own or use our presets to monitor your operation, in the moment | Unavailable– | Available | Available |
| API access | Unavailable– | Available | Available |
| Core | Plus | Ultimate | |
|---|---|---|---|
| Setup ?We'll get your Gnatta instance up and running - no added costs | Available | Available | Available |
| Ongoing config ?Iterative changes and product support, to keep your operation fine-tuned | Available | Available | Available |
| 24/7 Service Desk | Available | Available | Available |
| SSO & native authentication | Available | Available | Available |
| Service Delivery | Shared | Shared | Dedicated |
| Uptime SLAs | 99.50% | 99.50% | 99.95% |
| On-site go live | Unavailable– | Unavailable– | Available |
| Major Incident Reports | Unavailable– | Unavailable– | Available |
| Service Credits ?In the unlikely event of downtime, accrue Service Credits to be removed against your next invoice. | Unavailable– | Unavailable– | Available |
Still unsure which Gnatta package is best for you? Take a look at our All Features page to compare all our packages and see what’s included and which suits you and your business.
All Features
Not sure which plan is best for you? Get in touch and we’ll provide a full recommendation based on your specific requirements, and help map a transition route from any incumbent software.
Get Quote
A product is only as good as the team behind it. No matter which tier you choose, we can provide a robust support plan to ensure you get the best out of Gnatta. Get in touch for a tour of our support offering.
Book a Demo
The numbers speak for themselves. Want to boost your ROI with your comms software? See for yourself exactly how much you could save against your monthly customer enquiries with Gnatta.
Calculate Savings
Taking advantage of our Plus or Ultimate plans unlocks per-seat pricing; you only pay for advisors online. Have a team of 50 but only 30 online at once? You’ll only need 30 licences.
No, we don’t charge for setup – it’s included in your license fee. Your Gnatta instance can be up and running in less than a day with codeless config from our experienced team.
Of course! Our packages have been specifically designed for scalability as your business flourishes, so you can upgrade as and when you need to. However, if you decide to cut down on your features, you’re more than welcome to downgrade your plan.
Speak to our friendly advisors today or send us an enquiry and we’ll be in touch to get you set up!
Our contracts are annual, but on our Core and Plus tiers you can choose monthly or annual billing cycles to suit your business needs.
Gnatta does not charge cancellation fees. As long as you’re paid up on your last invoice, then there should be no issues.
Absolutely! Gnatta is fully configurable and designed to work with your processes and systems. Through our powerful workflow engine, you can take control over every contact you receive. You can either make your own changes or save yourself time by using our configuration team.
Yes, every Gnatta tier includes access to our brand new Reporting Suite and all the information you need to understand and improve your communication. We’ll include some pre-built reports, or you can create your own with the report builder.
Yes! Gnatta can provide seamless integration with any application providing an open API, alongside in-app widgets.
Data protection and security are top priorities for us, so you can rest assured that your customer data is safe with our software. Find out more about the security measures we can offer on our knowledgebase.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Not sure if Gnatta is for you? Check out the nuts and bolts of why we do, what we do.
Why Gnatta
We’re here to support you every step of the way. Our knowledgebase can help with everything from getting started to troubleshooting.
Gnatta Knowledgebase
