Powerful Product: Simple Pricing



From start-up to enterprise, find the right solution for your business from just £15 a month.
Pick your plan to start the conversation:
Starter
Get Started
Cancel Anytime
Pricing
Monthly: £15
Quarterly: £15
Annually: £15
Per User vs Per Seat: Per seat pricing (available at Professional and Enterprise) offers concurrent licensing meaning you only pay for the users online at any one time.
Licence Model: Per User
Customer communication channels
Email
Facebook & Facebook Messenger
Twitter
1 Account
Improve Agent Experience
The Queue Radar is your dashboard. All interactions sit in this radar as they are assigned out to give you a real-time view of your current contacts.
Queue Radar
Automatically route interactions based on the skills and strengths of your advisors, and your business rules.
Skills-Based Routing
Bespoke logic; your contacts are routed based on your specific priorities, ensuring you retain control of your operation.
Custom Business Rules (Triggers & Automations)
Contacts & Ticket History
Add triggered notes that appear within the advisor's UI whenever they're needed.
Internal Notes
Filtered Search
Transfer Contacts (Between Agents & Departments)
The ability to sort conversations by date/time.
Sort Conversation
Customisation
Give advisors different levels of access and responsibility based on their skills and job titles.
Customisable Agent Roles
Realtime Analytics & Reporting
See your key metrics in a realtime dashboard, giving you the operational KPI's you need to run your operation.
Overview Dashboard
Get visibility into metrics such as your contact volume trends across time of day, seasonality, and contact type.
Support Dashboards
Customisable Dashboards
Keep abreast of your efficiency and effectiveness with metrics such as agent response times and customer satisfaction ratings.
User Performance
Understand the lifecycle of a contact with reporting across wait times, total and average touchpoints, and more.
Contact Lifecycle
Automatically filter all charts by your chosen variable.
Interactive Data Management
Export Reports
Customer Support From Gnatta
Access to an online portal for all your product questions. All given times are GMT+0.
Help Desk 24 x 7
Your Support Plan will work with you on customised engagement. Based on your goals, we can implement programmes to see up adoption of Gnatta, optimise your support processes, or transform your business with improved customer and advisor experience.
Standard Support Plan
Security Features
SSL Encryption
Redaction
Encryption: Data at Rest and in Motion
Disaster Recovery
✔£ Single Sign-On (SSO) (Web & Mobile)
Cancel Anytime
Pricing
Monthly: £29
Quarterly: £27
Annually: £25
Per User vs Per Seat: Per seat pricing (available at Professional and Enterprise) offers concurrent licensing meaning you only pay for the users online at any one time.
Licence Model: Per User
Customer communication channels
Email
Facebook & Facebook Messenger
Twitter
✔£ Telephony (Phone support) & SMS
✔£ Gnatta Chat
Use our on-site form option to allow customers to leave you a message, whenever you want.
✔£ Website Contact Form
1 Account Per Channel
Improve Agent Experience
The Queue Radar is your dashboard. All interactions sit in this radar as they are assigned out to give you a real-time view of your current contacts.
Queue Radar
Automatically route interactions based on the skills and strengths of your advisors, and your business rules.
Skills-Based Routing
Bespoke logic; your contacts are routed based on your specific priorities, ensuring you retain control of your operation.
Custom Business Rules (Triggers & Automations)
Contacts & Ticket History
Add triggered notes that appear within the advisor's UI whenever they're needed.
Internal Notes
Filtered Search
Transfer Contacts (Between Agents & Departments)
The ability to sort conversations by date/time.
Sort Conversation
The UI can be translated into an advisor's preferred language, including English, French, German, Italian, Russian, Spanish, Korean, Dutch, and Swedish.
Translated Agent Interface (Languages)
Outbound & Inbound Caller ID
Call Hold, Mute & Transfer
Pre-Recorded & Customised Greetings
Interactive Voice Response (IVR)
Call Blocking
✔£ Call Recording
Inbound & Outbound SMS
Send customers proactive SMS updates regarding promotions or delivery status.
✔£ SMS Notifications
Offline Chat Form
Automatically ask customers to rate their chat after each interaction.
✔£ Chat Rating
Asks customers to fill in data before they reach an advisor, skipping manual data gathering.
✔£ Pre-Chat form
Advisors can handle multiple chats at once within the same UI. The number and type of interactions can be set by you.
Unlimited Concurrent Chats
Automatically ask customers to fill out surveys after an interaction, boosting CSAT and reviews.
Basic Customer Satisfaction Ratings (CSAT) & Follow-Up Survey
Automatically send NPS surveys to gauge customer loyalty to your brand.
Basic Net Promoter Score® Surveys
Automate keywords and terms within comments that do not need a response (this includes Retweets and tags), the system will close them before they reach an advisor.
Basic Social Junking
1MB File Sending - Attachments
Use auto-responders to automatically reply to customer contacts without your agents needing to speak to them.
Basic Auto-Responders
Admins handle day-to-day management such as advising their team or making decisions based on analytics. Admins cannot handle interactions.
✔£ Admin Licences
Allow advisors to use pre-written, customisable responses to increase efficiency. Advisors can pick from a list of variations to avoid sounding robotic.
✔£ Content Responses
Customisation
Give advisors different levels of access and responsibility based on their skills and job titles.
Customisable Agent Roles
Gnatta chat can be customised so you can. Choose how you want it to look for your customers.
Chat Customisation
✔£ API Access
Integrate external apps into the UI to improve service and customise the product.
✔£ Apps & Integrations
Realtime Analytics & Reporting
See your key metrics in a realtime dashboard, giving you the operational KPI's you need to run your operation.
Overview Dashboard
Get visibility into metrics such as your contact volume trends across time of day, seasonality, and contact type.
Support Dashboards
Customisable Dashboards
Keep abreast of your efficiency and effectiveness with metrics such as agent response times and customer satisfaction ratings.
User Performance
Understand the lifecycle of a contact with reporting across wait times, total and average touchpoints, and more.
Contact Lifecycle
Automatically filter all charts by your chosen variable.
Interactive Data Management
Export Reports
Customer Support From Gnatta
Access to an online portal for all your product questions. All given times are GMT+0.
Help Desk 24 x 7
Support your launch with Gnatta by having a product expert on-site to help your users hit the ground running.
✔£ On-site Launch Support
Your Support Plan will work with you on customised engagement. Based on your goals, we can implement programmes to see up adoption of Gnatta, optimise your support processes, or transform your business with improved customer and advisor experience.
Standard Support Plan
Security Features
SSL Encryption
Digitally sign email messages using the DKIM and DMARC standards.
Digitally Signed Emails (DKIM/DMARC)
Redaction
Encryption: Data at Rest and in Motion
Disaster Recovery
✔£ Single Sign-On (SSO) (Web & Mobile)
Premium
Get Started
Pricing
Monthly: £59
Quarterly: £57
Annually: £55
Per User vs Per Seat: Per seat pricing (available at Professional and Enterprise) offers concurrent licensing meaning you only pay for the users online at any one time.
Licence Model: Per User
Customer communication channels
Email
Facebook & Facebook Messenger
Twitter
Telephony (Phone support) & SMS
✔£ Gnatta Chat
Use our on-site form option to allow customers to leave you a message, whenever you want.
✔£ Website Contact Form
5 Accounts Per Channel
Improve Agent Experience
The Queue Radar is your dashboard. All interactions sit in this radar as they are assigned out to give you a real-time view of your current contacts.
Queue Radar
Automatically route interactions based on the skills and strengths of your advisors, and your business rules.
Skills-Based Routing
Bespoke logic; your contacts are routed based on your specific priorities, ensuring you retain control of your operation.
Custom Business Rules (Triggers & Automations)
Contacts & Ticket History
Add triggered notes that appear within the advisor's UI whenever they're needed.
Internal Notes
Filtered Search
Transfer Contacts (Between Agents & Departments)
The ability to sort conversations by date/time.
Sort Conversation
The UI can be translated into an advisor's preferred language, including English, French, German, Italian, Russian, Spanish, Korean, Dutch, and Swedish.
Translated Agent Interface (Languages)
Outbound & Inbound Caller ID
Call Hold, Mute & Transfer
Pre-Recorded & Customised Greetings
Interactive Voice Response (IVR)
Call Blocking
✔£ Call Recording
Inbound & Outbound SMS
Send customers proactive SMS updates regarding promotions or delivery status.
✔£ SMS Notifications
Offline Chat Form
Automatically ask customers to rate their chat after each interaction.
✔£ Chat Rating
Asks customers to fill in data before they reach an advisor, skipping manual data gathering.
✔£ Pre-Chat form
Advisors can handle multiple chats at once within the same UI. The number and type of interactions can be set by you.
Unlimited Concurrent Chats
Automatically ask customers to fill out surveys after an interaction, boosting CSAT and reviews.
Basic Customer Satisfaction Ratings (CSAT) & Follow-Up Survey
Automatically send NPS surveys to gauge customer loyalty to your brand.
Basic Net Promoter Score® Surveys
Automate keywords and terms within comments that do not need a response (this includes Retweets and tags), the system will close them before they reach an advisor.
Basic Social Junking
1MB File Sending - Attachments
Use auto-responders to automatically reply to customer contacts without your agents needing to speak to them.
Basic Auto-Responders
Admins handle day-to-day management such as advising their team or making decisions based on analytics. Admins cannot handle interactions.
✔£ Admin Licences
Allow advisors to use pre-written, customisable responses to increase efficiency. Advisors can pick from a list of variations to avoid sounding robotic.
✔£ Content Responses
Automatically merge messages from the same customer together irrespective of channel.
✔£ Profile Aggregation
Customisation
Give advisors different levels of access and responsibility based on their skills and job titles.
Customisable Agent Roles
Gnatta chat can be customised so you can. Choose how you want it to look for your customers.
Chat Customisation
✔£ API Access
Integrate external apps into the UI to improve service and customise the product.
✔£ Apps & Integrations
Realtime Analytics & Reporting
See your key metrics in a realtime dashboard, giving you the operational KPI's you need to run your operation.
Overview Dashboard
Get visibility into metrics such as your contact volume trends across time of day, seasonality, and contact type.
Support Dashboards
Customisable Dashboards
Keep abreast of your efficiency and effectiveness with metrics such as agent response times and customer satisfaction ratings.
User Performance
Understand the lifecycle of a contact with reporting across wait times, total and average touchpoints, and more.
Contact Lifecycle
Automatically filter all charts by your chosen variable.
Interactive Data Management
Export Reports
Customer Support From Gnatta
Access to an online portal for all your product questions. All given times are GMT+0.
Help Desk 24 x 7
Support your launch with Gnatta by having a product expert on-site to help your users hit the ground running.
✔£ On-site Launch Support
Your Support Plan will work with you on customised engagement. Based on your goals, we can implement programmes to see up adoption of Gnatta, optimise your support processes, or transform your business with improved customer and advisor experience.
Standard Support Plan
Security Features
SSL Encryption
Digitally sign email messages using the DKIM and DMARC standards.
Digitally Signed Emails (DKIM/DMARC)
Redaction
Encryption: Data at Rest and in Motion
Disaster Recovery
✔£ Single Sign-On (SSO) (Web & Mobile)
Professional
Get Started
Pricing
Monthly: £129
Quarterly: £119
Annually: £109
Per User vs Per Seat: Per seat pricing (available at Professional and Enterprise) offers concurrent licensing meaning you only pay for the users online at any one time.
Licence Model: Per Seat
Customer communication channels
Email
Facebook & Facebook Messenger
Twitter
Telephony (Phone support) & SMS
Gnatta Chat
Use our on-site form option to allow customers to leave you a message, whenever you want.
Website Contact Form
20 Accounts Per Channel
Improve Agent Experience
The Queue Radar is your dashboard. All interactions sit in this radar as they are assigned out to give you a real-time view of your current contacts.
Queue Radar
Automatically route interactions based on the skills and strengths of your advisors, and your business rules.
Skills-Based Routing
Bespoke logic; your contacts are routed based on your specific priorities, ensuring you retain control of your operation.
Custom Business Rules (Triggers & Automations)
Contacts & Ticket History
Add triggered notes that appear within the advisor's UI whenever they're needed.
Internal Notes
Filtered Search
Transfer Contacts (Between Agents & Departments)
The ability to sort conversations by date/time.
Sort Conversation
The UI can be translated into an advisor's preferred language, including English, French, German, Italian, Russian, Spanish, Korean, Dutch, and Swedish.
Translated Agent Interface (Languages)
Outbound & Inbound Caller ID
Call Hold, Mute & Transfer
Pre-Recorded & Customised Greetings
Interactive Voice Response (IVR)
Call Blocking
✔£ Call Recording
Inbound & Outbound SMS
Send customers proactive SMS updates regarding promotions or delivery status.
✔£ SMS Notifications
Offline Chat Form
Automatically ask customers to rate their chat after each interaction.
✔£ Chat Rating
Asks customers to fill in data before they reach an advisor, skipping manual data gathering.
✔£ Pre-Chat form
Advisors can handle multiple chats at once within the same UI. The number and type of interactions can be set by you.
Unlimited Concurrent Chats
Automatically ask customers to fill out surveys after an interaction, boosting CSAT and reviews.
Advanced Customer Satisfaction Ratings (CSAT) & Follow-Up Survey
Automatically send NPS surveys to gauge customer loyalty to your brand.
Advanced Net Promoter Score® Surveys
Automate keywords and terms within comments that do not need a response (this includes Retweets and tags), the system will close them before they reach an advisor.
Advanced Social Junking
1MB File Sending - Attachments
Use auto-responders to automatically reply to customer contacts without your agents needing to speak to them.
Advanced Auto-Responders
Admins handle day-to-day management such as advising their team or making decisions based on analytics. Admins cannot handle interactions.
Admin Licences
Allow advisors to use pre-written, customisable responses to increase efficiency. Advisors can pick from a list of variations to avoid sounding robotic.
✔£ Content Responses
Automatically merge messages from the same customer together irrespective of channel.
✔£ Profile Aggregation
Gnatta uses the Google Language API to translate your conversations into the required local dialect.
✔£ Message Translation (Languages)
Gnatta uses the Google Sentiment API to help you to detect how your customers feel about your service.
✔£ Sentiment Detection
Proactively send automatic email notifications when you want to update a customer.
Automatic Email Notifications
✔£ Chatbots (Powered by the Conversations API)
Customisation
Give advisors different levels of access and responsibility based on their skills and job titles.
Customisable Agent Roles
Gnatta chat can be customised so you can. Choose how you want it to look for your customers.
Chat Customisation
✔£ API Access
Integrate external apps into the UI to improve service and customise the product.
✔£ Apps & Integrations
Realtime Analytics & Reporting
See your key metrics in a realtime dashboard, giving you the operational KPI's you need to run your operation.
Overview Dashboard
Get visibility into metrics such as your contact volume trends across time of day, seasonality, and contact type.
Support Dashboards
Customisable Dashboards
Keep abreast of your efficiency and effectiveness with metrics such as agent response times and customer satisfaction ratings.
User Performance
Understand the lifecycle of a contact with reporting across wait times, total and average touchpoints, and more.
Contact Lifecycle
Automatically filter all charts by your chosen variable.
Interactive Data Management
Export Reports
Customer Support From Gnatta
Access to an online portal for all your product questions. All given times are GMT+0.
Help Desk 24 x 7
Support your launch with Gnatta by having a product expert on-site to help your users hit the ground running.
On-site Launch Support
Your Support Plan will work with you on customised engagement. Based on your goals, we can implement programmes to see up adoption of Gnatta, optimise your support processes, or transform your business with improved customer and advisor experience.
Enhanced Support Plan
Security Features
SSL Encryption
Digitally sign email messages using the DKIM and DMARC standards.
Digitally Signed Emails (DKIM/DMARC)
Redaction
Encryption: Data at Rest and in Motion
Disaster Recovery
✔£ Single Sign-On (SSO) (Web & Mobile)
Enterprise
Get Started
Pricing
Monthly: £149
Quarterly: £139
Annually: £129
Per User vs Per Seat: Per seat pricing (available at Professional and Enterprise) offers concurrent licensing meaning you only pay for the users online at any one time.
Licence Model: Per Seat
Customer communication channels
Email
Facebook & Facebook Messenger
Twitter
Telephony (Phone support) & SMS
Gnatta Chat
Use our on-site form option to allow customers to leave you a message, whenever you want.
Website Contact Form
Unlimited Accounts
Improve Agent Experience
The Queue Radar is your dashboard. All interactions sit in this radar as they are assigned out to give you a real-time view of your current contacts.
Queue Radar
Automatically route interactions based on the skills and strengths of your advisors, and your business rules.
Skills-Based Routing
Bespoke logic; your contacts are routed based on your specific priorities, ensuring you retain control of your operation.
Custom Business Rules (Triggers & Automations)
Contacts & Ticket History
Add triggered notes that appear within the advisor's UI whenever they're needed.
Internal Notes
Filtered Search
Transfer Contacts (Between Agents & Departments)
The ability to sort conversations by date/time.
Sort Conversation
The UI can be translated into an advisor's preferred language, including English, French, German, Italian, Russian, Spanish, Korean, Dutch, and Swedish.
Translated Agent Interface (Languages)
Outbound & Inbound Caller ID
Call Hold, Mute & Transfer
Pre-Recorded & Customised Greetings
Interactive Voice Response (IVR)
Call Blocking
✔£ Call Recording
Inbound & Outbound SMS
Send customers proactive SMS updates regarding promotions or delivery status.
✔£ SMS Notifications
Offline Chat Form
Automatically ask customers to rate their chat after each interaction.
✔£ Chat Rating
Asks customers to fill in data before they reach an advisor, skipping manual data gathering.
✔£ Pre-Chat form
Advisors can handle multiple chats at once within the same UI. The number and type of interactions can be set by you.
Unlimited Concurrent Chats
Automatically ask customers to fill out surveys after an interaction, boosting CSAT and reviews.
Advanced Customer Satisfaction Ratings (CSAT) & Follow-Up Survey
Automatically send NPS surveys to gauge customer loyalty to your brand.
Advanced Net Promoter Score® Surveys
Automate keywords and terms within comments that do not need a response (this includes Retweets and tags), the system will close them before they reach an advisor.
Advanced Social Junking
2MB File Sending - Attachments
Use auto-responders to automatically reply to customer contacts without your agents needing to speak to them.
Advanced Auto-Responders
Admins handle day-to-day management such as advising their team or making decisions based on analytics. Admins cannot handle interactions.
Admin Licences
Allow advisors to use pre-written, customisable responses to increase efficiency. Advisors can pick from a list of variations to avoid sounding robotic.
✔£ Content Responses
Automatically merge messages from the same customer together irrespective of channel.
✔£ Profile Aggregation
Gnatta uses the Google Language API to translate your conversations into the required local dialect.
✔£ Message Translation (Languages)
Gnatta uses the Google Sentiment API to help you to detect how your customers feel about your service.
✔£ Sentiment Detection
Proactively send automatic email notifications when you want to update a customer.
Automatic Email Notifications
✔£ Chatbots (Powered by the Conversations API)
Customisation
Give advisors different levels of access and responsibility based on their skills and job titles.
Customisable Agent Roles
Gnatta chat can be customised so you can. Choose how you want it to look for your customers.
Chat Customisation
✔£ API Access
Integrate external apps into the UI to improve service and customise the product.
✔£ Apps & Integrations
Realtime Analytics & Reporting
See your key metrics in a realtime dashboard, giving you the operational KPI's you need to run your operation.
Overview Dashboard
Get visibility into metrics such as your contact volume trends across time of day, seasonality, and contact type.
Support Dashboards
Customisable Dashboards
Keep abreast of your efficiency and effectiveness with metrics such as agent response times and customer satisfaction ratings.
User Performance
Understand the lifecycle of a contact with reporting across wait times, total and average touchpoints, and more.
Contact Lifecycle
Automatically filter all charts by your chosen variable.
Interactive Data Management
Export Reports
Customer Support From Gnatta
Access to an online portal for all your product questions. All given times are GMT+0.
Help Desk 24 x 7
Support your launch with Gnatta by having a product expert on-site to help your users hit the ground running.
On-site Launch Support
Your Support Plan will work with you on customised engagement. Based on your goals, we can implement programmes to see up adoption of Gnatta, optimise your support processes, or transform your business with improved customer and advisor experience.
Enhanced Support Plan
Security Features
SSL Encryption
Digitally sign email messages using the DKIM and DMARC standards.
Digitally Signed Emails (DKIM/DMARC)
Redaction
Encryption: Data at Rest and in Motion
Enhanced Disaster Recovery
Single Sign-On (SSO) (Web & Mobile)
Cancel Anytime
Professional
Enterprise
Pricing
Monthly
£15
£29
£59
£129
£149
Quarterly
£15
£27
£57
£119
£139
Annually
£15
£25
£55
£109
£129
Licence Model
Per User vs Per Seat: Per seat pricing (available at Professional and Enterprise) offers concurrent licensing meaning you only pay for the users online at any one time.
Per User
Per User
Per User
Per Seat
Per Seat
Customer communication channels
Email
Facebook & Facebook Messenger
Twitter
Telephony (Phone support) & SMS
✔£
Gnatta Chat
✔£
✔£
Website Contact Form
Use our on-site form option to allow customers to leave you a message, whenever you want.
✔£
✔£
Accounts
1
1 Per Channel
5 Per Channel
20 Per Channel
Unlimited
Improve Agent Experience
Queue Radar
The Queue Radar is your dashboard. All interactions sit in this radar as they are assigned out to give you a real-time view of your current contacts.
Skills-Based Routing
Automatically route interactions based on the skills and strengths of your advisors, and your business rules.
Custom Business Rules (Triggers & Automations)
Bespoke logic; your contacts are routed based on your specific priorities, ensuring you retain control of your operation.
Contacts & Ticket History
Internal Notes
Add triggered notes that appear within the advisor's UI whenever they're needed.
Filtered Search
Transfer Contacts (Between Agents & Departments)
Sort Conversation
The ability to sort conversations by date/time.
Translated Agent Interface (Languages)
The UI can be translated into an advisor's preferred language, including English, French, German, Italian, Russian, Spanish, Korean, Dutch, and Swedish.
Outbound & Inbound Caller ID
Call Hold, Mute & Transfer
Pre-Recorded & Customised Greetings
Interactive Voice Response (IVR)
Call Blocking
Call Recording
✔£
✔£
✔£
✔£
Inbound & Outbound SMS
SMS Notifications
Send customers proactive SMS updates regarding promotions or delivery status.
✔£
✔£
✔£
✔£
Offline Chat Form
Chat Rating
Automatically ask customers to rate their chat after each interaction.
✔£
✔£
✔£
✔£
Pre-Chat form
Asks customers to fill in data before they reach an advisor, skipping manual data gathering.
✔£
✔£
✔£
✔£
Concurrent Chats
Advisors can handle multiple chats at once within the same UI. The number and type of interactions can be set by you.
Unlimited
Unlimited
Unlimited
Unlimited
Customer Satisfaction Ratings (CSAT) & Follow-Up Survey
Automatically ask customers to fill out surveys after an interaction, boosting CSAT and reviews.
Basic
Basic
Advanced
Advanced
Net Promoter Score® Surveys
Automatically send NPS surveys to gauge customer loyalty to your brand.
Basic
Basic
Advanced
Advanced
Social Junking
Automate keywords and terms within comments that do not need a response (this includes Retweets and tags), the system will close them before they reach an advisor.
Basic
Basic
Advanced
Advanced
File Sending - Attachments
1MB
1MB
1MB
2MB
Auto-Responders
Use auto-responders to automatically reply to customer contacts without your agents needing to speak to them.
Basic
Basic
Advanced
Advanced
Admin Licences
Admins handle day-to-day management such as advising their team or making decisions based on analytics. Admins cannot handle interactions.
✔£
✔£
Content Responses
Allow advisors to use pre-written, customisable responses to increase efficiency. Advisors can pick from a list of variations to avoid sounding robotic.
✔£
✔£
✔£
✔£
Profile Aggregation
Automatically merge messages from the same customer together irrespective of channel.
✔£
✔£
✔£
Message Translation (Languages)
Gnatta uses the Google Language API to translate your conversations into the required local dialect.
✔£
✔£
Sentiment Detection
Gnatta uses the Google Sentiment API to help you to detect how your customers feel about your service.
✔£
✔£
Automatic Email Notifications
Proactively send automatic email notifications when you want to update a customer.
Chatbots (Powered by the Conversations API)
✔£
✔£
Customisation
Customisable Agent Roles
Give advisors different levels of access and responsibility based on their skills and job titles.
Chat Customisation
Gnatta chat can be customised so you can. Choose how you want it to look for your customers.
API Access
✔£
✔£
✔£
✔£
Apps & Integrations
Integrate external apps into the UI to improve service and customise the product.
✔£
✔£
✔£
✔£
Realtime Analytics & Reporting
Overview Dashboard
See your key metrics in a realtime dashboard, giving you the operational KPI's you need to run your operation.
Support Dashboards
Get visibility into metrics such as your contact volume trends across time of day, seasonality, and contact type.
Customisable Dashboards
User Performance
Keep abreast of your efficiency and effectiveness with metrics such as agent response times and customer satisfaction ratings.
Contact Lifecycle
Understand the lifecycle of a contact with reporting across wait times, total and average touchpoints, and more.
Interactive Data Management
Automatically filter all charts by your chosen variable.
Export Reports
Customer Support From Gnatta
Help Desk
Access to an online portal for all your product questions. All given times are GMT+0.
24 x 7
24 x 7
24 x 7
24 x 7
24 x 7
On-site Launch Support
Support your launch with Gnatta by having a product expert on-site to help your users hit the ground running.
✔£
✔£
Support Plan
Your Support Plan will work with you on customised engagement. Based on your goals, we can implement programmes to see up adoption of Gnatta, optimise your support processes, or transform your business with improved customer and advisor experience.
Standard
Standard
Standard
Enhanced
Enhanced
Security Features
SSL Encryption
Digitally Signed Emails (DKIM/DMARC)
Digitally sign email messages using the DKIM and DMARC starters.
Redaction
Encryption: Data at Rest and in Motion
Disaster Recovery
Enhanced
Single Sign-On (SSO) (Web & Mobile)
✔£
✔£
✔£
✔£

Just some of the brands using Gnatta: