A fully-rounded customer journey.

Customer communication is constantly changing. From cross channel conversations to automated experiences, it's time your technology gave you the capabilities and data to power a complete customer view.

Control your customer communication with Gnatta.

We understand that your customer experience is key to the success of your business. With growing contact channels offering ever-greater touchpoints, along with the associated avalanche of data, your tech stack needs to be capable of helping you understand the why as well as the what of your customers actions.

Fortunately, that’s exactly what Gnatta does. We help the UK’s biggest businesses deliver journeys that create high retention customer bases.

From our bespoke profile aggregation feature to our limitless customisation potential, our products are designed to give you complete control over your customer communication, from pre-sales advice right through to product support.

Contact our team today, to find out how we can help you create a powerful customer experience.

 

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL

We created a bespoke workflow engine.

Gnatta allows you to control every aspect of your customer experience to create a journey you can trust. Our workflow engine handles everything from automated FAQs, assignation to relevant agents, and more. This granular control is offset by best practice pre-sets so you can get as deep into the detail as you wish, with the alternative of using industry-leading processes readily available.

Our in-house Profile Aggregation feature is totally unique.

Our unique Profile Aggregation feature allows you to automatically associate queries from a single customer across every channel. We use unique identifiers to create a single conversation, making tickets a thing of the past and ensuring no duplicated contacts. This not only creates efficiency savings from your agents but also promotes happier customers.

 

Gnatta uses advanced analytics.

Every Gnatta product includes access to our inbuilt analytics suite, offering both historic and real-time data on your operation. All the data in Gnatta is fully exportable, and we offer various integrations to push this data into your overall data lake. You can even integrate your third-party systems, such as your CRM, to allow you to see cross-function data such as the preferred time – and channel – of contact for your VIP customers.

Book a demo.

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

Join our newsletter.

Sign up for an occasional dose of our opinions on the industry, new feature releases (and Beta access!), case studies and more. We'll keep it brief.