For years, it has been drilled into e-commerce site owners that they must implement a traditional FAQ page into their website. However, this could no longer be the favourable option as technology and artificial intelligence become bigger players in e-commerce.
With automation becoming possible for FAQs, could it be possible to cut down on time and resources in this area?
Throughout this guide, we’ll delve into everything you need to know about traditional FAQs compared to FAQ bots, including the pros and cons of each.