Careers

Easy Messaging For Agents And Customers.

With our simple to set up messaging solution you can quickly help customers across your website, social media, and more.

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Fill The Experience Gap.

52% of customer service teams use webchat or live support, compared to 81% of customers who use online chat or live support for communicating with a company – Salesforce.

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Lead The Market.

Millennials now increasingly prefer to use webchat for customer service over every other communication channel when talking to companies – Comm100.

worker on computer

Meet Demand.

64% of customers now want to shop with companies that can meet their needs in real-time – Salesforce.

Dedicated Support

Talk To Your Customers, Wherever They Are.

It’s not enough to just put a button on your website and trust a simple chat tool to provide excellent service.

Your customers speak to you across a number of channels including your website. Your technology needs to allow you to deliver the right answer, on time and in channel; whether it’s on the phone, your social media or your website.

social media

A Single Customer View

With Gnatta, every related customer contact is combined into a single interaction; whatever channel they use to get in touch with you.

Interactions
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Easily Configured Quick Replies

It’s no use having automated replies if you can’t create them quickly and easily. As with everything in Gnatta, automation doesn’t require any code or IT help.

Automation
quick replies

Intelligent Routing

However you manage your queries, our routing system will ensure every customer is answered by the right agent, at the right time.

Routing

Gnatta Saves You Money.

Tell us your channel usage, and we'll give you an estimate of what we can save you.

How many queries do you
receive per month?

What our happy customers say.

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
AO.com
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
DHL UK
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

Trusted by top global brands.

OVO Energy AO Gymshark Cancer Research UK
Asos Pret a Manger DHL Checkatrade
P2P Superdrug The Perfume Shop Arrow XL
Hotel Chocolat We Buy Any Car Doctor Collector Solar Centre
Footasylum Cosatto Beauty Bay Doll Beauty
Modern Milkman Mosaic UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8

Discover More With Gnatta.

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