Easy Messaging For Agents And Customers.
With our simple to set up messaging solution you can quickly help customers across your website, social media, and more.
52% of customer service teams use webchat or live support, compared to 81% of customers who use online chat or live support for communicating with a company – Salesforce.
Millennials now increasingly prefer to use webchat for customer service over every other communication channel when talking to companies – Comm100.
64% of customers now want to shop with companies that can meet their needs in real-time – Salesforce.
It’s not enough to just put a button on your website and trust a simple chat tool to provide excellent service.
Your customers speak to you across a number of channels including your website. Your technology needs to allow you to deliver the right answer, on time and in channel; whether it’s on the phone, your social media or your website.
With Gnatta, every related customer contact is combined into a single interaction; whatever channel they use to get in touch with you.Interactions
It’s no use having automated replies if you can’t create them quickly and easily. As with everything in Gnatta, automation doesn’t require any code or IT help.Automation
However you manage your queries, our routing system will ensure every customer is answered by the right agent, at the right time.Routing
Tell us your channel usage, and we'll give you an estimate of what we can save you.
Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.