Gnatta Messenger for easy conversations

With our fully-featured webchat tool you can get customers the answers they need, quickly. Reduce checkout dropouts proactively, solve simple queries automatically and get high priority concerns to the right person at the right time.

AI Assistant panel

AI Assistant

Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators – not replace them. Summarise conversations to save time getting up to speed with previous messages, or compose a response in seconds.


Introducing Gnatta Messenger.

A fully featured, powerful webchat solution, complete with chatbots and quick replies to reduce your handle times. Divert traffic to help pages or complete seamless agent handovers, just like that. No frustration, just quick answers to simple questions.


Powerful features, built-in.

With pre-chat surveys, customer feedback forms, proactive chat triggers and more, you don’t need external solutions to provide end-to-end support in the customer journey.

Your Messenger, your brand.

Customise your Gnatta Messenger – change colours and fonts, remove our branding, add your logo and more. Make your customers feel right at home with branding that feels secure and familiar.

Gnatta is Trusted by Top Global Brands

OVO Energy AO Cancer Research UK Asos
Pret a Manger DHL Checkatrade P2P
Superdrug The Perfume Shop Arrow XL Hotel Chocolat
We Buy Any Car Doctor Collector Solar Centre Footasylum
Cosatto Beauty Bay UP Global Hobbs London
CuddleCo Damsel in a Dress Savers FedEx
Studio 8
Skills based routing simple

Skills-Based Routing

Send chats to advisors using skills and complex workflow decisions, to protect your brand and handle high priority queries with care.

Rich media - emojis

Advisor Toolkit

Make life easier with an in-chat advisor toolkit that includes the emoji keyboard, saved content resonses, links, notes, attachments and now, AI Assist.

Google Translate

In-Chat Translation

No multilingual agents online? No problem! Translate multilingual messages into your native language as they come in, with our Google Translate integration.

Gnatta Reviews - What Our Happy Customers Say

Using Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Neil Hunter
Operations Systems Manager
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Tracy Hodges
Head of Product
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
Tracy Davies
Chief Operating Officer
FM Outsource

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