With our fully-featured webchat tool you can get customers the answers they need, quickly. Reduce checkout dropouts proactively, solve simple queries automatically and get high priority concerns to the right person at the right time.
Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators – not replace them. Summarise conversations to save time getting up to speed with previous messages, or compose a response in seconds.
A fully featured, powerful webchat solution, complete with chatbots and quick replies to reduce your handle times. Divert traffic to help pages or complete seamless agent handovers, just like that. No frustration, just quick answers to simple questions.
With pre-chat surveys, customer feedback forms, proactive chat triggers and more, you don’t need external solutions to provide end-to-end support in the customer journey.
Customise your Gnatta Messenger – change colours and fonts, remove our branding, add your logo and more. Make your customers feel right at home with branding that feels secure and familiar.
Send chats to advisors using skills and complex workflow decisions, to protect your brand and handle high priority queries with care.
Make life easier with an in-chat advisor toolkit that includes the emoji keyboard, saved content resonses, links, notes, attachments and now, AI Assist.
No multilingual agents online? No problem! Translate multilingual messages into your native language as they come in, with our Google Translate integration.
The devil is in the detail – make sure we’ve got everything you need.
Compare FeaturesUsing Gnatta we’ve increased our channel coverage with a more effective service, which is key to our customer goals.
Managing our customer conversations through Gnatta has made huge improvements to our contact centre efficiency.
Using Gnatta allows us to automate large parts of the customer journey, making our agents more efficient and more effective.
