Plus - Gnatta

Introducing your AI Assistant, £5/seat

Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators, not replace them. Summarise long conversations in a few clicks or compose a response, so your agents can get more done in less time than ever.

Gnatta is Trusted by Top Global Brands

Interactions, not tickets.

Gnatta Plus Feature

Merge duplicate messages from the same customer about the same thing into a single interaction – and close it down with a single response. You can even move the conversation into another channel, whenever you need to. Email couriers and suppliers, make a quick outbound call during an escalating chat, or even send a text.

Truly intelligent routing.

Gnatta Plus Feature

First come, first served doesn’t work when a high priority channel like telephony is overwhelmed for too long – low priority channels like email can rapidly build a backlog. Factor in data like keyword analysis and time decay to route interactions intelligently through the Gnatta engine.

Reporting on what matters.

New! Reporting Suite

Use real-time dashboards to manage your operation in the moment, then analyse your data in our reporting suite. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own or export for external analysis.

Partners, not a vendor.

Every tier of Gnatta comes with a 100% free, UK-based support package. We want to be a part of your growth story – we work with each client to create a solution that genuinely does what you need it to do. We’re hands on, we care, and we don’t charge extra for support.