Gnatta Plus is an ultra customisable contact centre solution, layered bottom-to-top with automation – say goodbye to repetitive tasks, maximise your operational efficiency and get more out of every hour.
Powered by ChatGPT and supercharged by your Gnatta interaction data and integrations, AI Assistant is designed to support your operators, not replace them. Summarise long conversations in a few clicks or compose a response, so your agents can get more done in less time than ever.
Gnatta Plus Feature
Merge duplicate messages from the same customer about the same thing into a single interaction – and close it down with a single response. You can even move the conversation into another channel, whenever you need to. Email couriers and suppliers, make a quick outbound call during an escalating chat, or even send a text.
Gnatta Plus Feature
First come, first served doesn’t work when a high priority channel like telephony is overwhelmed for too long – low priority channels like email can rapidly build a backlog. Factor in data like keyword analysis and time decay to route interactions intelligently through the Gnatta engine.
New! Reporting Suite
Use real-time dashboards to manage your operation in the moment, then analyse your data in our reporting suite. Filter every way you can imagine – by queue, agent, custom fields and more. Use pre-built reports, create your own or export for external analysis.
Every tier of Gnatta comes with a 100% free, UK-based support package. We want to be a part of your growth story – we work with each client to create a solution that genuinely does what you need it to do. We’re hands on, we care, and we don’t charge extra for support.
We’ll set up your Gnatta domain – workflows, queues and all. Codeless config in less than a day.
Unlimited access to our experienced team, to borrow advice and best practice from product experts.
We will support continuous, iterative changes and upgrades to your setup, with no additional fees.
Get in touch below to book a no-strings demo – let us show you what Gnatta can do.